What should the customer know about your pricing (e.g., discounts, fees)?
At Fortuna Cleaning Service, we believe in transparent and fair pricing with no hidden fees. Flat rate or customized pricing,Recurring Services Discounts, Referral Discounts.
What is your typical process for working with a new customer?
At Fortuna Cleaning Service, we make the process simple and stress-free for new customers. Here’s what you can expect:
1. Initial Contact & Consultation
Call, Text, or Message Us – The customer reaches out to discuss their cleaning needs.
We Ask Key Questions – We gather details about the home, cleaning type, special requests, and scheduling preferences.
2. Free Estimate & Pricing Confirmation
We Provide a Clear Quote – Based on the size of the home, level of cleaning needed, and any extra services requested.
No Hidden Fees – We ensure everything is transparent before confirming the appointment.
3. Scheduling the Service
We Confirm a Date & Time – We work with the customer’s availability.
Location & Access Details – We confirm how we’ll access the home (e.g., customer present, key, door code).
4. The Cleaning Service
Our Professional Team Arrives On Time – Ready with supplies and equipment.
Thorough Cleaning – We complete the agreed-upon services, paying attention to detail.
Final Walkthrough (if requested) – Customers can review the work before we leave.
5. Payment
Easy Payment Options – We accept various payment methods.
What education and/or training do you have that relates to your work?
My background in business management, sales, and customer service has helped me build and run Fortuna Cleaning Service successfully. Also i have experience in post- constructions, customer service, training in proper cleaning and knowledge of sanitation and disinfection.
How did you get started doing this type of work?
I got started in the cleaning business because I wanted to build a family-owned company that provides high-quality, reliable cleaning services. With my background in sales management and running car rental businesses, I understood the importance of customer service, organization, and attention to detail all of which are essential in the cleaning industry.
I saw a demand for professional post-construction and residential cleaning in Orlando, especially for homeowners and businesses looking for a thorough, trustworthy service. After gaining experience, I decided to launch Fortuna Cleaning Service, focusing on deep cleaning, move-in/move-out cleaning, and post-construction cleaning.
What I love most about this work is seeing the transformation of a space whether it's making a home feel fresh again or ensuring a brand new construction is spotless and ready for move-in. It’s rewarding to provide a service that truly makes a difference
What types of customers have you worked with?
At Fortuna Cleaning Service, we have worked with a variety of customers, including:
House Cleaning Customers -Homeowners and renters who need regular, deep, or move-in/move-out cleaning.
Post-Construction Cleaning – Builders, contractors, and homeowners who need thorough cleaning after renovations or new construction.
Apartment & Condo Cleaning – Property managers and tenants looking for a spotless living space.
Vacation Rental Cleaning – Airbnb and short-term rental hosts who require fast, reliable turnover cleanings.
Commercial Cleaning – Small offices and retail spaces needing a clean and professional environment.
Describe a recent project you are fond of. How long did it take?
One recent project I’m particularly proud of was a post-construction cleaning job for a newly built home. The property had a lot of dust, debris, and leftover construction materials that needed thorough cleaning.
The job took me two days to complete. I focused on deep cleaning every surface, including walls, floors, baseboards, windows, and cabinets, ensuring that the space was move-in ready.
What advice would you give a customer looking to hire a provider in your area of work?
At Fortuna Cleaning Service, we pride ourselves on delivering detailed, reliable, and high-quality cleaning to make your home or space shine.
Check Reviews & Reputation,Verify Experience & Specialties,Ask About Cleaning Supplies & Equipment,Get Transparent Pricing, Ensure They're Licensed & Insured,Clarify the Scope of Work and Schedule in Advance
What questions should customers think through before talking to professionals about their project?
What type of cleaning do I need?
