Twinkle Clean LLC

Serves Roswell, GA

35244

Hired 89 times

5 employees

8 years in business

$140

4.9

This pro accepts payments via Credit card.

Next Service

Hours

Sun Closed

Mon 8:00 am - 5:00 pm

Tues 8:00 am - 5:00 pm

Wed 8:00 am - 5:00 pm

Thurs 8:00 am - 5:00 pm

Fri 8:00 am - 5:00 pm

Sat 8:00 am - 5:00 pm

Credentials

Background Check

Julia Leite Bezerra
Completed on 2/5/2021

Introduction

We do not offer partial cleaning. At Twinkle Clean LLC, we take pride in transforming your living spaces into pristine sanctuaries through our comprehensive house cleaning services. With a commitment to excellence and a passion for cleanliness, we go beyond the surface to create homes and offices that truly shine. First of all I wanted to thank you for the interest in hiring us. Now, let me do my part and share important information you may need to know. -We are a local and family owned company. - Background checked staff. We work with solo cleaners. We are able to send the same solo cleaner for biweekly or weekly clients. - All of our cleaners go through an extensive hiring process, besides the background check, we ask for references and we evaluate each person to see if their values match our company’s. - We provide all the equipments and cleaning materials. Ps: we are more than happy to use your products if asked but we do not guarantee 100% excellence depending on the products provided. If you prefer to provide the cleaning products, please leave them on the kitchen countertop or give us instructions on where to find them. - All the teams go through an extreme process training, we DO NOT send inexperienced cleaners to any home. We care about our 5 star reputation. -Our teams are professional and reliable - No contract, easy booking. Thank you, Julia L. Bezerra - Owner Twinkle Clean LLC

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

I provide great discounts for loyal customers. If I get a referral from you, you can count on me for a great discount!

What is your typical process for working with a new customer?

1.) We take the time to listen to our customers and their main concerns, because we believe EXCELLENT customer service makes a business grow faster. (2.) We check out the scope of work needed to be completed upon the customer's discrection, so that nothing is left undone. (3.) When the scope of work is finalized, then we correspond with our technicians and or teams as to performing each cleaning task, as well as safety issues, so that we're all on the same page. (4.) We combine up-front preparation with strong management and direction to ensure a smooth, successful start-up. (5.) We offer strong a systematic approach quality control plan,so that we do not loose track of many necessary cleaning details. (6.) Upon completion of the cleaning assignment, we do a walk -thru with our customers to make sure they are satisfied with the work performed before we leave the property. (7.) We provide a cleaning checklist for the customers to sign off on stating that the work was done as requested to their SATISFACTION! (8.) We provide some cleaning tips before leaving the property so that they could maintain until they need us again. (9.) We provide them a few business cards and flyers to give to family, friends, and or colleagues, because we believe in word of mouth business as well. (10.) Then a few days later our survey department gives them a follow-up call to see how well they were satisfied with the job we had performed.

What education and/or training do you have that relates to your work?

All employees must have at least 2 years experience as a professional cleaner. 1. Able to manage time effectively. 2.Math skills for measuring cleaning fluids. 3.Problem Solving 4.Health and Safety Principles 5.Ability to work both alone and in a team.

How did you get started doing this type of work?

2017 working for the most recommended cleaning company’s around Atlanta GA

What types of customers have you worked with?

Many typesss. I am very flexible.

Describe a recent project you are fond of. How long did it take?

Depends on the size of the home and what type of cleaning they need.

What advice would you give a customer looking to hire a provider in your area of work?

Our company stands out because we make our members/customers sharing partners in our business. Our referral program pays our members for every customer they refer to us. They earn money without even shopping or even while they sleep!

What questions should customers think through before talking to professionals about their project?

Just like in personal relationships, just be yourself. Our business is unique because we are unique. Allow your personality to shine through. We realized that you don't have to be the biggest or the fanciest or the most well-known company to be successful. Just be your BEST and do your BEST!