What should the customer know about your pricing (e.g., discounts, fees)?
At Chicago Cleaning Group, we offer transparent, flat-rate pricing based on the size of your home or business and the level of cleaning needed (Standard or Deep).
We also offer recurring service discounts:
Weekly Cleanings: 15–20% off
Biweekly: 10–15% off
Monthly: 5–10% off
There are no hidden fees. Optional add-ons like interior fridge, oven, or window cleaning can be selected at booking. A 10% deposit is required to secure your cleaning date, and you’ll pay the remaining balance on the day of service.
What is your typical process for working with a new customer?
We start by learning about your needs. Once you book through our website or Thumbtack, we’ll:
Confirm your appointment and details.
Send a 10% deposit invoice.
Assign a professional cleaning team.
Ensure before & after photos are taken for quality assurance.
We prioritize punctuality, quality service, and communication. Our team arrives on time, brings supplies (unless otherwise requested), and leaves your space spotless.
What education and/or training do you have that relates to your work?
Our cleaners are trained in professional-grade residential and commercial cleaning techniques.
We follow CDC guidelines for sanitation.
Each team member is trained on safety, chemical handling, and efficiency.
Management reviews each job for quality control.
Our founder has also completed business training for service-based operations and CRM usage for customer satisfaction and workflow.
How did you get started doing this type of work?
Chicago Cleaning Group was born out of a passion for high-quality service and organization. As a multi-business entrepreneur, I knew firsthand how important a clean environment was for productivity, mental health, and professionalism. I started the company to provide reliable, affordable, and luxury-level service to busy families and professionals in Chicago.
What types of customers have you worked with?
We serve a diverse range of clients, including:
Busy families
Entrepreneurs & remote workers
Realtors & property managers
Daycares and small businesses
Airbnbs and rental property owners
Whether it’s a post-construction deep clean or weekly maintenance for a busy mom, we tailor our service to fit your lifestyle.
Describe a recent project you are fond of. How long did it take?
We recently completed a deep cleaning for a family preparing their home for sale. It involved detailing baseboards, walls, appliances, and floors across 4 bedrooms and 3 bathrooms. The project took 6 hours, and the client was thrilled, saying the space looked "ready for a magazine shoot." They ended up getting offers on the home within a week!
What advice would you give a customer looking to hire a provider in your area of work?
Don’t just shop by price, look for professionalism, clear communication, and reliability. Ask if they’re insured, how they screen their cleaners, and if they guarantee their work. A good cleaning service protects your time, your property, and your peace of mind.
What questions should customers think through before talking to professionals about their project?
What areas need the most attention?
Do you want a one-time clean or recurring service?
Are there pets, special products, or allergies we should know about?
What is your ideal schedule and frequency?
Are there any parts of your home you don’t want cleaned?
Thinking these through helps us give you a faster, more accurate quote.