New Concept Cleaning Solutions INC

Serves Fall River, MA

35244

Hired 10 times

6 employees

16 years in business

Not yet available

5.0

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Venmo, and Zelle.

Next Service

Hours

Sun Closed

Mon 8:00 am - 6:00 pm

Tues 8:00 am - 6:00 pm

Wed 8:00 am - 6:00 pm

Thurs 8:00 am - 6:00 pm

Fri 8:00 am - 6:00 pm

Sat 8:00 am - 4:00 pm

Credentials

Background Check

Leticia Magalhaes
Completed on 3/27/2024

Introduction

Hi there ! We started New Concept Cleaning Solutions with a lot of heart and a touch of family spirit. Here’s What Makes Us Special: Family Feel: We’re not just a cleaning company; we’re a family business through and through. Everyone on our team is like family, and we treat each job with the same care and attention we’d give our own homes. Top-Notch Quality: With over 15 years in the game, we’re all about high-quality results. We use the latest techniques and top-notch products to make sure your space is not just clean but sparkling. Plus, we are fully insured and bonded for your protection, and we have a strong track record with client references from over 15 years of trusted service. Trained and Trusted Team: Our team is trained to ensure they meet our high standards. You can count on us to be reliable, professional, and dedicated to making your space shine. Additionally, all of our staff are thoroughly screened and vetted to provide you with the utmost peace of mind. Honest and Friendly Service: We pride ourselves on being transparent and trustworthy. We’re here to make your life easier and your spaces cleaner with a personal touch that you won’t find anywhere else. Give us a shout at New Concept Cleaning Solutions and see how a family-owned cleaning business can make a big difference. We can’t wait to help you out!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our pricing is set to ensure we deliver high-quality work and maintain our company's strong infrastructure. It is competitive with the market and supports fair wages for our dedicated team. We also offer regular discounts, seasonal promotions, and special deals for new customers.

What is your typical process for working with a new customer?

Our typical process with a new customer begins with an introduction and understanding your specific needs. We usually schedule a brief, complimentary visit to discuss your requirements and provide a free estimate. This helps us build a relationship and tailor our services to your needs. If a visit isn’t possible, we can also provide a quote over the phone based on the information you share.

What education and/or training do you have that relates to your work?

we maintain a standardized cleaning system to ensure consistent quality across all visits. Every employee undergoes detailed and intensive initial training, working alongside experienced staff. We also evaluate performance through feedback and ratings to identify areas for improvement. Additionally, we hold monthly meetings and training sessions to keep the team updated and continuously improve our services.

How did you get started doing this type of work?

We are a family run business, we immigrated to the US in 2004 and settled in the beautiful town of Plymouth MA, where we helped our mother clean houses during weekends and school breaks. With a sharp eye for detail and a steadfast commitment to excellence, We developed a new concept focused on innovation and quality in cleaning services.

What types of customers have you worked with?

we serve a diverse range of clients, including private residences, small and large businesses, offices, and commercial establishments. Our experience spans from homes and apartments to corporate spaces and industrial facilities, always providing customized cleaning solutions to meet each client’s specific needs.

Describe a recent project you are fond of. How long did it take?

One recent project we're particularly proud of is our current commercial cleaning contract for a condominium development in Auburn, NH. This project, which will span approximately two years, involves cleaning 79 homes and a clubhouse. We take great satisfaction in witnessing the construction progress and seeing how our cleaning work provides the essential final touch before each home is handed over to the client. Being involved in every step of this process, from construction to final delivery, has been both fulfilling and rewarding.

What advice would you give a customer looking to hire a provider in your area of work?

When choosing a cleaning service, ensure the company has insurance, performs background checks, and uses quality materials and tools. Most importantly, pay attention to their communication, reliability, and core values to ensure they align with your expectations.

What questions should customers think through before talking to professionals about their project?

Make sure to ask these questions: What types of cleaning services do you offer? How do you handle special requests? What are your safety and security measures? What’s your policy on satisfaction and follow-up? Can you provide references or testimonials?