Lorena`s Cleaning Service

Serves Methuen, MA

35244

Hired 44 times

4 employees

8 years in business

Not yet available

5.0

This pro accepts payments via Cash, Venmo, and Zelle.

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Credentials

Background Check

Lorena Ferreira
Completed on 1/5/2023

Introduction

About Lorena’s Cleaning Hello! I’m Lorena Costa, founder of Lorena’s Cleaning. With years of experience and a passion for cleaning, my mission is to transform homes and offices into spotless and welcoming spaces. From an early age, I learned the value of a clean and organized environment, and today, I bring that commitment to every client. We offer high-quality cleaning services with great attention to detail and dedication to ensure your comfort and well-being. Count on us to make your space cleaner, lighter, and more harmonious!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our pricing is competitive and based on the specific cleaning services needed. We offer discounts for regular cleaning services and are always upfront about any additional fees, such as travel costs or fees for specialized cleaning services. We believe in transparent pricing and want our customers to be fully informed about the costs associated with their cleaning project.

What is your typical process for working with a new customer?

Our process typically begins with an initial consultation to discuss the customer's needs and expectations. We'll then schedule a time for our team to come out and see the space, (You can send a video too) after which we'll provide a detailed quote for the cleaning services needed. Once the customer approves the quote, we'll schedule the cleaning appointment and get to work!

What education and/or training do you have that relates to your work?

Our team members have received extensive training in all aspects of cleaning, including the proper use of cleaning products and equipment, as well as safety and health standards. We also attend regular seminars and training sessions to stay up-to-date on the latest cleaning techniques and technologies.

How did you get started doing this type of work?

We started our cleaning business six years ago when we saw a need for reliable and high-quality cleaning services in our community. We've always enjoyed keeping our own homes and workspaces clean and organized, and we realized that we could turn our passion into a business. Since then, we've been providing top-notch cleaning services to homes and businesses throughout the area.

What types of customers have you worked with?

We've worked with a wide variety of customers, including homeowners, apartment dwellers, small business owners, and large corporations. No matter the size or scope of the project, we always approach it with the same level of professionalism, attention to detail, and dedication to customer satisfaction.

Describe a recent project you are fond of. How long did it take?

We recently completed a post-construction cleaning project for a new office building in the city. The project involved cleaning up the space after the construction crew had finished installing new fixtures, painting, and doing other work in the building. Our team had to be extra careful not to damage any of the new surfaces while also making sure everything was spotless. The project took approximately two days to complete, and we were really proud of the end result.

What advice would you give a customer looking to hire a provider in your area of work?

When looking to hire a cleaning service, it's important to do your research and find a provider that is reliable, experienced, and trustworthy. Look for a company with positive customer reviews and ratings, and be sure to ask for references. Also, make sure the company is properly licensed and insured to protect both you and the cleaning staff. Finally, be clear about your expectations and communicate openly with the cleaning provider to ensure that you get the service you need.

What questions should customers think through before talking to professionals about their project?

Customers should think through what areas of their home or office need cleaning, how frequently they require cleaning services, and any specific concerns they may have, such as the use of eco-friendly cleaning products or special requests for deep cleaning. They should also consider their budget and what they're willing to pay for professional cleaning services.