PAOLLA'S CLEANING SERVICE

Serves Newton, MA

35244

Hired 34 times

3 employees

4 years in business

$95

4.8

This pro accepts payments via Cash, Venmo, and Zelle.

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Credentials

Background Check

Paolla Apolinario 
Completed on 1/28/2025 

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Introduction

Hello, I’m Paolla. I’m married and a mother of three wonderful children. I’ve been working in the cleaning industry for 4 years—3 years as an employee and 2 years as the proud owner of my dream company. Today, it’s possible to have a team that works for you, offering comfort and security while delivering quality cleaning. But it’s not just that—we put our love into every cleaning we do. We look forward to starting the cleaning of your home. Serving you is my passion, and seeing a smile on our clients’ faces after every completed cleaning brings me great joy.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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My pricing is fair for the quality of work we deliver. We use only high-quality products that are safe for your health and the well-being of your pet.

What is your typical process for working with a new customer?

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Our typical process for working with a new client begins with understanding their specific needs and expectations. We start with an initial consultation to discuss the scope of work, preferences, and any special requirements. Based on this, we create a tailored cleaning plan and schedule that best suits their needs. We ensure clear communication throughout the process and use only high-quality, safe products. Our goal is to provide exceptional service while building a trusting and long-term relationship with our clients.

What education and/or training do you have that relates to your work?

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I have been working in the cleaning industry for five years and have completed courses on quality and product application. We are fully prepared to provide you with a sparkling and cozy clean for your home.

How did you get started doing this type of work?

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I started in the cleaning industry five years ago, first working as an employee to gain experience and develop my skills. Over time, I took specialized courses to enhance my knowledge of quality cleaning techniques and product application. With dedication and passion for delivering excellent service, I eventually fulfilled my dream of starting my own cleaning company. Now, I take pride in providing clients with a spotless and welcoming home.

What types of customers have you worked with?

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I have worked with a variety of clients, including homeowners, busy professionals, families, and pet owners who value a clean and healthy living environment. I have also provided services for rental properties, move-in/move-out cleanings, and deep cleaning projects. My goal is always to meet each client’s specific needs with professionalism and high-quality service.

Describe a recent project you are fond of. How long did it take?

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One recent project that I particularly enjoyed was a deep cleaning for a family moving into their new home. They wanted a fresh and spotless start, so we focused on every detail—cleaning inside cabinets, scrubbing floors, sanitizing bathrooms, and making sure every corner felt welcoming. The project took approximately 8 hours, and the family's happiness upon seeing their beautifully cleaned home was truly rewarding. Providing a clean and cozy space for them made the effort completely worth it!

What advice would you give a customer looking to hire a provider in your area of work?

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My advice to a client looking to hire a cleaning service provider is to prioritize quality, reliability, and safety. Look for a company that uses high-quality, non-toxic products to protect your health and your pets. Check reviews or ask for references to ensure professionalism and trustworthiness. Clear communication is also key—choose a provider who listens to your needs and customizes their service accordingly. Lastly, don’t just focus on price; investing in a reliable and detail-oriented cleaner will bring long-term benefits to your home’s cleanliness and comfort.

What questions should customers think through before talking to professionals about their project?

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Before speaking with a professional, a client should consider their specific cleaning needs, any special requests, budget, preferred schedule, and product preferences. It's also important to assess the provider's experience, professionalism, and communication style to ensure a good fit for the project. 1. What are my specific cleaning needs? (Regular cleaning, deep cleaning, move-in/move-out, etc.) 2. Do I have any special requests or areas that need extra attention? (Pet-friendly products, allergy considerations, etc.) 3. What is my budget and preferred cleaning schedule? (One-time service, weekly, bi-weekly, monthly) 4. Do I have any preferences regarding cleaning products? (Eco-friendly, fragrance-free, etc.) 5. What level of experience and professionalism do I expect from the provider? 6. Am I comfortable with this provider’s communication style and reliability? Thinking through these questions will help ensure the client finds a cleaning service that meets their expectations and provides the best possible experience.

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