St. Pete's Maids

Serves Novi, MI

35244

Hired 223 times

30 employees

9 years in business

$150

4.8

This pro accepts payments via Credit card.

Next Service

Hours

Sun Closed
Mon 9:00 am - 5:00 pm
Tues 9:00 am - 5:00 pm
Wed 9:00 am - 5:00 pm
Thurs 9:00 am - 5:00 pm
Fri 9:00 am - 5:00 pm
Sat Closed

Credentials

Background Check

Alexis Craig 
Completed on 5/10/2016 

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Introduction

I started this business in April 2016. It started as a small side project that was just for some extra income and has quickly grown into a multi-location maid service cleaning houses in Lansing, Detroit, Ann Arbor, and throughout Michigan. We deliver convenience, happiness through exceptional customer services and cleaning. For starters, we DON'T require that you pick up before we come. NO NEED to clear off your countertops, move your dirty laundry or pick up your children's toys - we'll handle that! Next, we offer flat-rate pricing based on the number of bedrooms and bathrooms in your home. Third, we offer easy and convenient online booking. You don't have to play phone tag with us. Weekly service -- 20% discount - Bi-weekly service -- 15% discount -- Monthly service -- 10% discount If you have any special requests please message us or give us a call. Cleaning services never looked so good! - Cleaning team - consists of 2 people - We provide all supplies. Unlimited access by phone, email or chat - 200% satisfaction guaranteed Or, you can visit our website for more information. I love giving our customers time to enjoy the weekends and whatever else is important to them in their lives. Who wouldn't want an extra 3 hours every weekend? It's also important for us to ensure your home is clean because of how important it is to your health - physically & mentally. With a clean home you really can breathe easier. So helping you out and taking a bit of stress out of your daily life makes us happy too. Plus, I really love building relationships with our clients - some of them have been with us since the beginning in 2016! We often leave our regulars gifts as a way to say thanks. Interesting fact about me is I am a Foster Parent. I have welcomed 5 kiddos into my home over the past year!

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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Yes, it's a flat rate pricing. Meaning, you pay the amount we quote you. No hidden surprises or fees. Exact pricing will vary by home and location. We offer discounts of 10%, 15%, and 20% for regular subscription cleaning services after the first clean. You can learn more about our pricing by using our calculator on our booking page. Visit: stpetesmaids.com/book

What is your typical process for working with a new customer?

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Simple and convenient: Step 1: Book and pay online at stpetesmaids.com/book Step 2: We will confirm your clean and send you an email or call you. Step 3: Sit back and relax -- exactly how cleaning should be. Step 4: We will send you a text message and/or email on the day of clean to remind you. Step 5: We show up in teams of two. Clean your house. Leave a checklist. Done.

What education and/or training do you have that relates to your work?

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Our Cleaners Are Rigorously Vetted. We Conduct Interviews and Background Checks. We Believe in Safety First. A High Quality Cleaning Experience. Our Cleaners are Rated and Reviewed After Each Clean so That Your House Gets The Best Care Possible.

How did you get started doing this type of work?

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Finding a cleaning company is hard. At worst, you waste hours trying to get ahold of your cleaner, having to clean up after they leave, or waiting for them to show. At best, you spend as much time chasing your cleaning company down as cleaning the house yourself. St. Pete’s Maids is one of the few Michigan Maid services to offer easy, simple, and convenient house cleaning and maid services. Our goal is to deliver a heavenly experience throughout the entire cleaning process. A lot of cleaning companies leave homeowners, like you, hanging. We want you to be able to sit back and relax, knowing that your cleaning is be taken care of — the way the process should be. This means: 1. Your cleaners should arrive when they said they would be there. You shouldn’t have to wait around all day for your cleaners to show up. 2. Your maid service should be willing to clean the dirty spots. Because who hires a cleaning company to clean an already clean house? Nothing is “too dirty”. 3. If your cleaning company is running behind, you deserve to be contacted. Your cleaning company should communicate with you. We understand. You have stuff going on in your life. 4. You shouldn’t have to back and clean-up after your maid services. If you are unhappy with a job, we will come back out and redo it. If you wouldn’t recommend us to a friend, then we will refund your money. 5. We wanted to make sure St. Pete’s Maids was a company that we wanted to do business with. We have built this company around delivering a quality cleaning experience. We aren’t always perfect, but we do try to deliver a better experience. We enjoy the relationships with our customers. We often try to give our customers great surprises. We want to do such a good job delivering cleaning services that you would invite us over for Thanksgiving.

What types of customers have you worked with?

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We work with residential customers only. We are all about cleaning homes. We love people and the relationships that are built when cleaning individuals homes.

Describe a recent project you are fond of. How long did it take?

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We work in teams of two. A one-bedroom and one-bathroom home takes about 1 hr and 30 minutes. Then it takes about 15 additional minutes per room. So a standard 3-bed 2-bath takes about 2 hrs and 15 minutes.

What advice would you give a customer looking to hire a provider in your area of work?

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Look for convenience, great customer service and simplicity at an affordable price. This doesn't mean the lowest but a fair price. For more detail about qualities to look for in a cleaning service company, you can view a recent article of ours: stpetesmaids.com/5-qualities-cleaning-company/

What questions should customers think through before talking to professionals about their project?

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What kind of cleaning experience do you want? There are cleaners from various backgrounds and different offerings. Comparing prices is an apples to orange comparison. We all clean, but the experience, our guarantees, and our customer service is all different. Is the company bonded and insured? We are!

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