What should the customer know about your pricing (e.g., discounts, fees)?
Our Pricing Philosophy
At Deluxe Cleaning Solutions, we believe in fair, honest, and transparent pricing. Our rates are based on the size of the space, the level of cleaning required, and any special requests you may have. We offer:
Competitive, upfront pricing with no hidden fees
Free estimates so you know exactly what to expect
Bundle discounts for recurring services (weekly, bi-weekly, monthly)
Special rates for Airbnb hosts and property managers
Referral discounts — when you refer a friend, you both save
We tailor every quote to your specific needs to ensure you receive the best value for high-quality service.
What is your typical process for working with a new customer?
Our Process: Simple, Personalized, and Stress-Free
Initial Contact & Free Estimate
We start with a quick phone call, message, or online form to learn about your cleaning needs. Based on your description, we provide a free, no-obligation estimate.
Walkthrough (Virtual or In-Person)
For larger or more customized jobs, we may schedule a walkthrough to assess the space and ensure we understand your priorities.
Customized Cleaning Plan
We tailor a plan that fits your schedule, budget, and preferences — whether it’s a one-time deep clean, recurring service, or Airbnb turnover.
Scheduling & Confirmation
We set up your cleaning appointment at a time that works best for you. You’ll receive a confirmation and any prep instructions (if needed).
Professional Cleaning Service
Our trained, trustworthy team arrives on time with all the necessary supplies. We clean thoroughly, efficiently, and respectfully.
Follow-Up & Satisfaction Check
After the service, we follow up to ensure everything meets your expectations. If anything isn’t right, we’ll make it right — that’s our 100% satisfaction guarantee.
What education and/or training do you have that relates to your work?
Experience & Training You Can Trust
At Deluxe Cleaning Solutions, our team brings years of hands-on experience in residential, commercial, and short-term rental cleaning. Our staff is professionally trained in advanced cleaning techniques, including:
Deep cleaning and sanitization
Safe handling of eco-friendly and non-toxic products
Stain and odor removal
Proper care of delicate surfaces and materials
We stay up to date with industry best practices through ongoing training and certifications in health and safety standards, infection control, and hospital-grade cleaning protocols. This ensures we deliver not just a clean space — but a healthier one.
How did you get started doing this type of work?
How We Got Started
Deluxe Cleaning Solutions was born from a passion for creating clean, welcoming spaces and a desire to offer a higher standard of service in the cleaning industry. What started as helping friends and family with move-outs and deep cleans quickly grew through word-of-mouth — thanks to our attention to detail, reliability, and personal touch.
We saw a real need for a cleaning company that not only did great work but also genuinely cared about the people and homes they served. That’s why we built Deluxe Cleaning Solutions around trust, consistency, and a commitment to exceeding expectations every time.
What types of customers have you worked with?
Who We Serve
At Deluxe Cleaning Solutions, we’ve had the pleasure of working with a wide range of clients throughout the Charlotte, NC area, including:
Homeowners looking for regular housekeeping or one-time deep cleans
Renters needing move-in/move-out cleaning services
Airbnb and short-term rental hosts who rely on consistent, high-quality turnover service
Busy professionals and families who value a clean, stress-free home
Property managers and landlords needing reliable service between tenants
Small businesses and offices requiring professional, eco-friendly cleaning
No matter the size or scope of the job, we bring the same level of care, professionalism, and attention to detail.
Describe a recent project you are fond of. How long did it take?
A Project We're Proud Of
One recent project we’re especially proud of was a full deep clean and turnover for a newly listed Airbnb property in Charlotte. The homeowner was preparing for their first guests and needed everything to be spotless — from baseboards and ceiling fans to kitchen appliances and linens.
We completed the job in just one day, with a team of two cleaners working efficiently while paying close attention to every detail. We used eco-friendly products throughout to meet the host's preference for non-toxic cleaning, and even helped stage the space for photos.
The client was thrilled — not only did they leave us a 5-star review, but they also booked us for ongoing cleanings after each guest stay.
What advice would you give a customer looking to hire a provider in your area of work?
Advice for Choosing the Right Cleaning Provider
When hiring a cleaning service, don’t just look at price — look at reputation, reliability, and the quality of service. Here are a few tips to help you choose the right provider:
Ask about their process — A good cleaner will walk you through what to expect and how they ensure quality.
Check for a satisfaction guarantee — This shows they stand behind their work.
Look for clear communication — From scheduling to follow-up, great service starts with responsiveness and professionalism.
Request references or reviews — A trusted provider will have happy clients willing to vouch for them.
Verify they’re insured — This protects you and your property in case of accidents.
Most importantly, choose someone who listens to your needs and treats your home with the same care they’d treat their own.
What questions should customers think through before talking to professionals about their project?
Questions to Consider Before Hiring a Cleaning Professional
To get the most accurate estimate and ensure a smooth experience, it helps to think through a few key questions before speaking with a cleaning service:
What type of cleaning do you need?
(e.g., deep clean, move-in/move-out, recurring service, post-renovation, Airbnb turnover)
How often do you want the service?
(One-time, weekly, bi-weekly, monthly?)
What are your priorities or problem areas?
Letting us know your top concerns — like pet hair, bathrooms, or high-traffic zones — helps us focus where it matters most.
Do you have any special requests or sensitivities?
(e.g., eco-friendly products, allergies, no harsh chemicals, etc.)
What is your preferred schedule or timeframe?
Knowing your availability helps us find the most convenient time for you.
Do you have a budget in mind?
This helps us tailor services to match your expectations while respecting your budget.
Thinking through these questions helps ensure we provide a personalized quote and service that fits your home and lifestyle perfectly.