Liberty State Cleaning Services

Serves Lackawanna, NY

35244

Hired 89 times

8 employees

2 years in business

$129

4.8

This pro accepts payments via Credit card.

Next Service

Hours

Sun 8:00 am - 8:00 pm
Mon 8:00 am - 8:00 pm
Tues 8:00 am - 8:00 pm
Wed 8:00 am - 8:00 pm
Thurs 8:00 am - 8:00 pm
Fri 8:00 am - 8:00 pm
Sat 8:00 am - 8:00 pm

Credentials

Background Check

David Volpe 
Completed on 4/20/2024 

Show More

Introduction

Welcome to Liberty State Cleaning Services, where our extensive experience meets your cleaning needs with unmatched precision. As a professional cleaning company, we pride ourselves on delivering top-tier services to every client, backed by our satisfaction guarantee. Trust us to bring the sparkle back to your space, ensuring every nook and cranny shines to perfection. Choose Liberty State Cleaning Services, where excellence and client satisfaction are always guaranteed.

Show More

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

unfold fold
We do offer discounts to all first time customers along with the occasional promotion. Additionally we do offer discounts to those who book cleans with us on a reoccurring/regular basis. We offer both flat rates and hourly rates to accommodate each and every customers specific needs. We are upfront and honest about pricing and there are ZERO hidden fees when using our service.

What is your typical process for working with a new customer?

unfold fold
We typically like to communicate via phone call as its much easier communicate that way. We then like to get to know a little bit about the customer and their cleaning needs. Communicating why our customer is looking for a clean, what type of clean they are looking for, etc. We then jump into discussing pricing, after agreeing on pricing we move to scheduling where we try to book in cleans when its most convenient for our customers. After the clean is completed we always follow up to make sure everything went well and that the customer is happy with the service!

What education and/or training do you have that relates to your work?

unfold fold
All of our cleaners are highly trained! One of our top cleaners has over 20 different certification in the cleaning industry!

How did you get started doing this type of work?

unfold fold
There was a gap in New York for a cleaning company to come in and provide excellent cleaning services AND excellent customer service. Our owners, born and raised in New York started this business with intentions to provide both high quality cleaning services and excellent customer service at a high level to service all of NY!

What types of customers have you worked with?

unfold fold
We have worked with all types of customers! From people living in studio apartments to people living in million dollar homes we provide high quality services for everyone! We have also worked with business owners to clean out commercial spaces both big and small! No job is too big OR small for us!

Describe a recent project you are fond of. How long did it take?

unfold fold
Recently we were able to help out a new family who had just began their move to the Buffalo area! They had purchased a home and to their surprise the previous owner left the home pretty dirty. The customer really wanted the service done asap so we were able to fit her in the schedule the same day and ended up going to start the clean at 7:30PM! We sent a team of 3 to get this job done in just a few hours that way this family can move into their home the next day! Customer was thrilled with the service and thanked us for our flexibility and hard work! We earned her 5 star review!

What advice would you give a customer looking to hire a provider in your area of work?

unfold fold
Always check reviews. Communicate your expectations clearly. Check for satisfaction guarantees. Understand how you are being billed. Check if the provider has a presence on other platforms (google, social media, etc)

What questions should customers think through before talking to professionals about their project?

unfold fold
What specific cleaning services do I need? What is my budget for a cleaning service? What are my scheduling preferences? Do I have any specific areas or items that require special attention or care? What are my expectations for the outcome of the cleaning service?

Favorites

Here is a brief description text of the drawer.