What should the customer know about your pricing (e.g., discounts, fees)?
At Easy Move & Co, we believe in simple, upfront pricing with no hidden fees. Here’s what you can expect:
✅ Flat-rate or hourly pricing based on the service type
✅ All-inclusive rates: labor, truck, equipment, fuel (no surprise add-ons)
✅ Transparent estimates tailored to your home size and scope
✅ Discounts available for:
Military & first responders
Repeat customers
Bundled services (e.g., move + clean)
💰 No deposit required for most local jobs
❌ No hidden fees for stairs, standard furniture, or basic disassembly
What is your typical process for working with a new customer?
1) Initial Contact
You reach out via Thumbtack, phone, or our website — we respond fast (often within minutes).
2) Quote & Details
We ask a few quick questions about your move or cleaning job (location, size, access, special items) and give you a clear, upfront estimate — no hidden fees.
3) Scheduling
We confirm your date and time, send a calendar invite or reminder, and stay in touch leading up to the job.
4) Service Day
Our trained team shows up on time, ready to work. We bring everything needed — from moving pads and dollies to cleaning supplies and vacuums.
5) Walkthrough & Wrap-Up
After the job, we do a quick walkthrough to make sure everything meets your expectations. We accept payment and can send a digital receipt instantly.
6) Follow-Up
We check in afterward to make sure you're 100% satisfied — and to thank you for choosing Easy Move & Co!
What education and/or training do you have that relates to your work?
🛻 Moving & Logistics Training:
Our crew is trained in safe lifting techniques, efficient packing/loading, and DOT-compliant transport practices — including experience handling delicate, heavy, and oversized items like pianos and antiques.
🧽 Professional Cleaning Standards:
We follow industry-standard cleaning protocols used in residential deep cleaning, Airbnb turnovers, and move-out services. Our staff is trained in product safety, cross-contamination prevention, and surface-specific care.
📋 Customer Service & Efficiency:
Every team member is coached on clear communication, respect for your home, and getting the job done right the first time.
We take pride in offering not just muscle, but professionalism — with a focus on quality, safety, and care.
How did you get started doing this type of work?
Easy Move & Co was born from a passion for helping people during some of their most stressful life moments — moving and home transitions. Our founder started out doing small local moves and cleaning jobs to help friends and family, quickly realizing how much difference professional, reliable service could make.
Over time, we built a team focused on trust, care, and efficiency, combining expertise in moving logistics and detailed cleaning to provide a full-service solution. We believe moving and cleaning shouldn’t be a headache — and that’s the mindset we bring to every job.
Helping clients feel supported, respected, and relieved is what keeps us going.
What types of customers have you worked with?
At Easy Move & Co, we’ve had the pleasure of working with a wide range of customers, including:
- Homeowners and renters moving locally or long distance
- Landlords and property managers needing move-out and turnover cleaning
- Vacation rental hosts (Airbnb, Vrbo) requiring quick, reliable turnovers
Small businesses and offices for relocation and cleaning services
- Seniors and families who need extra care and patience during moves
- Military personnel and first responders, often benefiting from our discounts
- No matter the customer, we treat every job with the same professionalism, respect, and dedication.
Describe a recent project you are fond of. How long did it take?
One of our favorite recent projects was helping a family relocate from a 4-bedroom home to a new city about 75 miles away. The move involved not just packing and transportation but also a thorough deep cleaning of their old home to prepare it for sale.
Our team scheduled the job over two days:
Day 1: Packing and loading everything carefully into the truck (about 7 hours). Unloading at the new home plus a deep clean of the old property (about 6 hours)
The family appreciated our attention to detail, especially with fragile antiques and their pet-friendly cleaning approach. We managed the entire process smoothly and on schedule, making what could have been a stressful time much easier.
Projects like this remind us why we love what we do — helping families move forward with peace of mind.
What advice would you give a customer looking to hire a provider in your area of work?
- Check for experience and insurance. You want a team that knows how to handle your belongings safely and is fully insured for peace of mind.
- Look for clear, upfront pricing. Avoid surprises by choosing providers who give detailed, honest estimates with no hidden fees.
- Communicate clearly about your needs. Whether it’s fragile items, tight schedules, or special cleaning requests, make sure your provider understands what matters most to you.
- Don’t just go with the cheapest. Quality, care, and respect for your home are worth the investment.
At Easy Move & Co, we strive to offer all these qualities so you can feel confident and stress-free.
What questions should customers think through before talking to professionals about their project?
1) What is the size and scope of the project?
- How many bedrooms/bathrooms?
- What type of cleaning or moving service do you need (standard, deep, packing, specialty items)?
2) When is your ideal date and time?
- Do you need flexible scheduling or a specific deadline?
3) Are there any special items or challenges?
- Pianos, pool tables, antiques, or bulky furniture?
- Stairs, narrow hallways, or long carrying distances?
4) What is your budget or pricing preference?
- Do you prefer flat rates or hourly billing?
5) Do you need additional services?
- Packing/unpacking, supply restocking, trash removal, laundry?
6) Are there any access or parking considerations?
- Elevator availability, parking permits, or loading dock info?
7) Do you require insurance or proof of coverage?
Having clear answers to these helps professionals give you the most accurate, tailored service and avoid surprises.