NW Crystal Clean

Serves , WA

35244

Hired 21 times

2 employees

3 years in business

Not yet available

5.0

This pro accepts payments via Cash, Check, Venmo, and Zelle.

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Credentials

Background Check

Simone Souza
Completed on 9/14/2024

Introduction

My focus is on delivering the highest quality, and I believe that every detail matters. I always prioritize doing things the right way, even if it requires a bit more time or investment. While some of my competitors may offer lower prices, I take the time to ensure you're completely satisfied with the results. Your happiness is my priority, and I’m committed to providing a service that exceeds your expectations every time.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Depending on working conditions, prices can be negotiated.

What is your typical process for working with a new customer?

1. First Contact and Understanding Needs; 2. Evaluation and Budget; 3. Presentation of Services and Definition of Expectations; 4. Adjustment of Details and Formalization of the Service; 5. Service Execution; 6. Feedback and After-Service.

What education and/or training do you have that relates to your work?

I have over 10 years of experience in the residential cleaning industry, with work completed in both the USA and Europe. Over the years, I have gained practical knowledge and specialized techniques, always striving to improve my team and the services provided to meet the highest standards of quality and customer satisfaction.

How did you get started doing this type of work?

I started in the residential cleaning industry over 10 years ago when I noticed the growing demand for reliable, high-quality services. With a strong desire to offer a differentiated service, I began working with local clients and gradually expanded my experience and team. Each job provided valuable lessons and motivated me to keep improving every day.

What types of customers have you worked with?

Over the past 10 years, I have worked with a variety of clients, ranging from individual homes to large properties. I have served families seeking regular and detailed cleaning, as well as clients requiring specialized services such as post-construction or event cleaning. I have also had the opportunity to work with businesses and rental properties, ensuring that all spaces were always spotless. Each client brought unique challenges, which allowed me to diversify my skills and effectively meet different needs.

Describe a recent project you are fond of. How long did it take?

Recently, I did a post-construction cleaning in a luxury home, which had many details, such as marble floors and tall windows. The project took 2 days due to the complexity and care required. The client was very satisfied, which made the work worthwhile. It was a project that allowed me to apply my experience in detailed cleaning and leave the house spotless for the new residents.

What advice would you give a customer looking to hire a provider in your area of work?

I would tell a client that, when hiring a cleaning service provider, it's important to look for a company with proven experience, that offers transparency in services and pricing, and uses high-quality, safe cleaning products. Additionally, punctuality and commitment to the service are essential, ensuring that the work is completed as agreed. Finally, it’s always good to align clear expectations about what will be done and how the service will be carried out to ensure satisfaction in the end.

What questions should customers think through before talking to professionals about their project?

1. What are my expectations regarding the service? 2. What cleaning products or methods are used? 3. What is the available budget? 4. How often will the service be needed? 5. What is included in the service?