What should the customer know about your pricing (e.g., discounts, fees)?
At Prime Cleaning House, our pricing is transparent and competitive. We offer flat rates based on the size of the home, level of cleaning, and frequency of service.
✅ No hidden fees – all supplies and equipment are included.
🎉 10% discount on your first Deep Cleaning for new clients!
💵 We also offer recurring service discounts for weekly or biweekly cleanings.
You’ll always receive a personalized estimate before booking, and we’re happy to work within your needs and budget.
What is your typical process for working with a new customer?
At Prime Cleaning House, we make the process simple, clear, and stress-free:
Initial Contact: The client reaches out through message, phone, or our quote form.
Free Estimate: We send a personalized estimate based on the home size, type of cleaning, and service frequency.
First Visit – Deep Cleaning: We usually recommend a detailed Deep Cleaning for the first appointment to reset the home.
Scheduling: Once the client approves the quote, we confirm the best day and time.
Consistent Service: For recurring clients, we follow a consistent schedule and checklist to maintain a spotless home.
Client Communication: We stay in touch before and after each cleaning to ensure satisfaction and trust.
We believe in honesty, quality, and building long-term relationships with every client.
What education and/or training do you have that relates to your work?
At Prime Cleaning House, our team has over 2 years of hands-on experience in residential cleaning, including standard, deep, and vacation rental cleanings.
We’ve completed professional training in cleaning techniques, time management, and customer service, and we stay up to date with safe and effective cleaning practices — always using products that are safe for children and pets.
In addition, all of our cleaners are background checked and trained to follow detailed checklists and company quality standards.
Our experience, care, and attention to detail are what make us stand out!
How did you get started doing this type of work?
We started Prime Cleaning House as a family business after realizing how much we love creating clean, organized, and welcoming spaces for others.
With a strong work ethic and attention to detail, we began offering services to neighbors and friends — and thanks to their referrals and trust, our business grew quickly.
What began as a small idea turned into a passion: helping families enjoy their homes without the stress of cleaning. Today, we proudly serve the Mill Creek area with quality, consistency, and care.
What types of customers have you worked with?
At Prime Cleaning House, we’ve had the pleasure of working with a wide variety of customers, including:
🏠 Busy families
👵 Seniors who need extra help at home
🧑💼 Professionals with a tight schedule
🏡 Vacation rental hosts needing quick turnarounds
🏘️ Property managers for move-in/move-out cleanings
We’re proud to serve clients from different backgrounds, always respecting their space, preferences, and privacy. Whether it’s a one-time deep clean or ongoing maintenance, we’re here to make life easier and homes cleaner.
Describe a recent project you are fond of. How long did it take?
One recent project we truly loved was a move-out cleaning for a young couple leaving their first apartment in Bothell. The place had 2 bedrooms and 2 bathrooms and needed a full deep clean, including the fridge, oven, baseboards, and interior cabinets.
Our team of two spent about 5 hours making everything spotless — and the clients were so happy and grateful, especially because they were hoping to get their full deposit back.
It was one of those moments that reminded us why we love what we do: helping people close one chapter and start the next with peace of mind and a clean home. 💙
What advice would you give a customer looking to hire a provider in your area of work?
When hiring a cleaning service, don’t focus only on price — also consider quality, trust, and professionalism.
Look for a provider who:
✅ Has experience and good reviews
✅ Is background-checked and insured
✅ Is transparent with pricing and services
✅ Brings their own supplies
✅ Communicates clearly and respectfully
It’s also a great idea to ask what’s included in the cleaning, and if they offer flexible options or custom quotes.
At Prime Cleaning House, we believe in building trust and delivering excellent service with every visit. 💙
What questions should customers think through before talking to professionals about their project?
o get the most accurate estimate and a smooth experience, it’s helpful for customers to consider a few key questions before reaching out:
🧼 What areas need to be cleaned?
– Number of bedrooms, bathrooms, and any extra spaces (kitchen, living room, etc.)
📅 How often do you want service?
– One-time, weekly, biweekly, or monthly
🔎 What level of cleaning do you need?
– Standard maintenance, deep cleaning, or move-in/move-out service
📦 Are there any extras?
– Fridge, oven, laundry, windows, baseboards, etc.
🏠 Will you provide cleaning supplies or should the cleaner bring them?
🕐 Do you have preferred days/times for cleaning?
The more details you provide upfront, the easier it is for us to deliver exactly what you need!
