OC Home Services

Serves Salisbury, MD

35244

Hired 1 time

17 employees

13 years in business

Free on-site estimate

4.9

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun Closed
Mon 8:00 am - 5:00 pm
Tues 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thurs 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed

Credentials

License

License Holder: Fred Showacre 
License Type: Home Improvement Contractor (MD) 
License number: #155924 
License verified on 11/22/2024 
Valid through 11/1/2025 
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Background Check

Fred Showacre 
Completed on 11/14/2024 

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Introduction

O.C. Home Services is an all inclusive home improvement company with 24 hour emergency services. We started as a small plumbing company and grew into one of the largest home service companies on Delmarva today. We service residential and commercial properties. We strive for 100% Customer Satisfaction and we're not done until we achieve it. We are dedicated to serving and protecting our Delmarva communities and environment. We learned that if we do not offer excellent service at a fair price, you would find someone that would. So it is our daily goal to serve you well, by providing you with the service you deserve.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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OC Home Services utilizes "Up-Front Pricing" software based on national average pricing per zip code. Additionally, we also utilize estimating software that will coordinate directly with insurance companies, for our clients that are working through insurance claims. We take cash, checks and credit cards and we offer multiple third party financing options.

What is your typical process for working with a new customer?

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Most of our projects begin with a complimentary consultation. It begins with a discussion of the project parameters: * Client Vision & Needs * Professional Insight & Suggestions * Identifying "The Scope" & "Potential Options" * Identifying Budget Parameters. After the initial Consultation with our Home Care Representative, our team goes to work to provide our clients with a comprehensive estimate package that clearly spells out the scope and the price for the project. Next is "Contract Finalization & Deposit". Dotting the I's... crossing the T's and most importantly... making sure our clients have a clear vision of what they can expect from OC Home Services and how much it is going to cost. After Contract & Deposit are completed... our clients are given a tentative window in which their project is scheduled based on material availability, manpower availability and client availability / preference. Once that window is established, we assign a Project Manager and we inform the client a couple weeks in advanced if there are any changes in start dates. One week before, our office will reach out and provide an exact day of the week we will be arriving. Most of our Projects begin within 3 business days of the "Original Start Date" given. From the moment our Project Manager & Technicians arrive our clients find peace in our Professionalism and Genuine Respect for their homes. Here are a few things you can expect from us while we are in your home. * All of our personnel are Drug Tested & Background Checked * We are Licensed and Insured * We train frequently on customer relations & protecting our clients homes * Our Technicians are friendly, very skilled and professional When our work is complete our Project Manager will request a walk through and/or punch out list... they will complete any remaining items, our clients pay their final balance and our clients can rest easy knowing there is a (1) Year Warranty on all material as and workmanship supplied by OC Home Services.

What education and/or training do you have that relates to your work?

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Our employees have many years of construction knowledge and experience. Most of our team have been working in the trades since high school. Our education is "Real World" application and experience. A large portion of our team have worked in fast paced new home construction and/or commercial construction in the past. We enjoy applying our skill sets and experience to projects in our community and meeting the people who will utilize our products.

How did you get started doing this type of work?

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There are two owners at OC Home Services. Both of us worked in the trades as teenagers and both of us enjoyed building and fixing cars, boats, homes and other projects. We were drawn to this career by our passion to work with our hands and serve our community.

What types of customers have you worked with?

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We take on many different types of projects, big and small... so our clientele is very diverse. We have renovated childcare facilities and elderly assistance buildings. Built new homes and made minor repairs to modular homes. We have maintenance contracts with HOA's and COA's in MD and DE. We have served every type of client imaginable throughout the years and we're happy to continue to do so.

Describe a recent project you are fond of. How long did it take?

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We had a house flip recently that had a limited budget and a tight schedule. We stayed under the budget and completed it in 5 weeks. 2600 sqft 4BR - 3BTH. Kitchen Remodel- Granite, Paint Cabinets, New Appliances and Sink (3) Bathroom Remodels All new Flooring, Trim, Paint, Lighting and Hardware throughout the home Mold Remediation & Drywall Repairs throughout Multiple Door, Windows & Siding Repairs

What advice would you give a customer looking to hire a provider in your area of work?

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Price isn't everything! There is great value in working with someone that can deliver good communication, proper scheduling, high quality craftsmanship, dependability, respect for your home and your time... and most importantly, peace of mind knowing that they're going to stand behind their work and honor their warranties. We have all heard the horror stories of contractors ripping people off, performing poor craftsmanship or damaging peoples homes. So we would suggest the following items, before meeting with a contractor. * Research the contractor before inviting them into your home * Do they have a Website / Photo Gallery * Do they have a Brick & Mortar Building that you could visit if necessary * How long have they been in business * Do they appear to have the experience and resources to perform the project throughout it's entirety * Are their trucks lettered * Check their reviews * Do they answer the phone when you call their advertised numbers The listed items above seem fundamental but most of the horror stories derive from smaller entities that can't manage funds properly and / or do not value professionalism. If a contractor is missing two or more of the above mentioned items, it could be a red flag. We suggest researching your Contractor of Choice.

What questions should customers think through before talking to professionals about their project?

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* Build a List of Certainties - Some people can visualize exactly what they want... some people have no idea what they want, but they want change... Most people are somewhere in the middle and they would like to know their options. Identify the things you want, build a list and communicate them early. This is important, so the contractor can develop your vision around existing circumstances. If there is a conflict your Contractor will let you know. * Build a List of Questions - There may be portions of the project that seem costly, dangerous or impossible, but a good contractor can make a lot of problems go away. Here are a few frequently asked questions: * Do we need permits? * When can you start and how long will it take? * Material Quality * Warranty Information * Complications & Unforeseen Circumstances Don't let fear of the unknown hold your project back from it's full potential. This is what we do for a living, so don't be afraid to ask questions when our representatives are onsite. * Have a Budget & Share It - We cannot speak on other companies, but at OC Home Services our pricing doesn't change based on your budget. We utilize estimating software that takes your Labor Scope & Material Quantities and generates the estimates based on national pricing per zip code. When our Home Care Reps have a budget to work from... it will increase communications on what is monetarily feasible, expedite the design process and ultimately give you the best possible product that meets your budget. If you can organize your Scope of Certainties, Project Questions and Communicate a Budget in the beginning of the process... Your project will end with Budget Efficiency & Customer Satisfaction.

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