The Painted Room

Serves Morristown, TN

35244

Hired 3 times

12 employees

23 years in business

Free on-site estimate

5.0

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Venmo, and Zelle.

Next Service

Hours

Sun Closed
Mon 9:00 am - 3:00 pm
Tues 9:00 am - 3:00 pm
Wed 9:00 am - 3:00 pm
Thurs 9:00 am - 3:00 pm
Fri 9:00 am - 3:00 pm
Sat Closed

Credentials

Background Check

Christopher Hardy 
Completed on 7/11/2022 

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Introduction

We are a family-owned local business founded in 2002. Our mission is to bring high quality, durable cabinet and furniture finishes to the greater East Tennessee area while maintaining the highest level of customer service. We spray lacquer-based paints, a product that sets us apart from most painters. Our finishes are guaranteed to last and give your cabinets that showroom quality look and feel. Our carpenters on staff can also make the changes to upgrade your cabinets - New hinges, crown molding, wine rack, even change out all the doors with a complete cabinet reface.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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our pricing is very transparent. most refinishing projects go from 2000-4000 dollars and are based on counts of doors and drawer faces. Our reface projects are dependent on the style of doors you want and how many are being changed. Our prices have not changed in the face of rising inflation and we continue to offer the same great finishes at a price point that is better than our competitors. We also offer regular promotions and a price match guarantee.

What is your typical process for working with a new customer?

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We now offer virtual estimates to help simplify and expedite the decision making process. a few photos and answer a couple questions about your project, and we can have your estimate to you in minutes. We also have a showroom in Knoxville where you can come and see and touch the finishes and learn more about our process. If you're too busy and would prefer a site visit, our designer Chriss would be happy to come and help select the perfect look for your space. When you're ready to schedule, we ask a 10-30% deposit (depending on the work scope) and will send you the dates and times when we will come out. We are proud to have a punctual, professional staff of finishers and carpenters working for us. Transparency, excellent communication, and an eye for quality is what our clients expect, and our reviews speak for themselves (facebook, google, etc).

What education and/or training do you have that relates to your work?

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we have artists on staff with art and design degrees and over 40 years of experience. our finishers are all fully vetted and trained with years of experience working in paint and stain, and our carpenters have a wide skill set and decades of experience. Owner Christopher Hardy studied on full academic scholarship at the university of Tennessee and Université Charles de Gaulle in France prior to starting The Painted Room with artist and mother, Chriss W Hardy. Chriss studied at the Fort laudedale art institute and NYU on scholarship and has exhibited her artwork at galleries around the country.

How did you get started doing this type of work?

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we started as a mother and son team in 2002. for years we have remained a local, family run business with deep ties to the greater knoxville community.

What types of customers have you worked with?

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We are a Blackberry Farm trade partner and do most of their paint and finishing work. We also have done projects for High Hampton, Paula Deen Family restaurants, the Titanic Museum, Dollywood, Butch Jones, Bruce Pearl, Pat Summit, Prestige Cleaners, Tupelo Honey, and countless homeowners across East Tennessee.

Describe a recent project you are fond of. How long did it take?

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we love all our projects. our refinishing projects are 8-10 business days to complete (just 3 site visits typically) and our reface projects are usually about 3.5 weeks from the time we measure your doors and bases, the doors are custom made, and then we install and paint the cabinets in about 3-4 days. With less than a week of that time taking place in your home for minimal disruption and a quick facelift process.

What advice would you give a customer looking to hire a provider in your area of work?

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Ask for a sample! And if you know you are definitely painting your cabinets, let us provide a sample of the finish on your door. We like for you to see for yourself how durable the finish is, how the color you Selected will look in your space, and it will acquaint you more with our staff and the excellent customer service experience we strive for.

What questions should customers think through before talking to professionals about their project?

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what products are used - we spray lacquer based finishes rather than acrylic paints that are prone to chip and peel over time. also how long has the professional been painting, finishing cabinets. we started in knoxville in 2002 and have spent two decades honing our craft.

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