Floor Coverings International, Winter Garden

Serves Winter Garden, FL

35244

Hired 16 times

11 employees

11 years in business

Free on-site estimate

5.0

This pro accepts payments via Cash, Check, Credit card, and Venmo.

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Credentials

Background Check

Kent Keoppel
Completed on 12/10/2023

Introduction

We are a mobile flooring showroom that comes to your home with over 3,000 flooring samples. We provide a free in-home estimate with personal service and manage your project from start to finish. We offer top quality products at competitive prices with no hidden charges. We have a reputation for excellent customer service. With us you are not just a number and you can have confidence your job will be completed professionally and to your satisfaction. I’d love to offer you a free in-home estimate to discuss your specific needs and to give you the most accurate quote for your job. It is our job to bring inspiration to your door and flooring to your feet. We love seeing homes being transformed and the happiness that it brings our customers.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We don't have any price gimmicks or "one week only sales". There are no "buy 2 rooms get 1 free" type of stuff. We simply offer the best products from the best manufacturers, using the most qualified installers, at an everyday great value. Our prices are always all-inclusive, with no change-orders. Once we give you a price, it stays that way even if your job becomes more complex once we remove your current flooring. There are no surprises, and you will not pay your balance until you are completely satisfied with result.

What is your typical process for working with a new customer?

We come to the customer location with a mobile showroom filled with over 3,000 samples of all types of flooring including hardwood, tile, luxury vinyl and laminate. Our on-site design consultation is complimentary. While there, we measure and assess the scope of the project, show samples of products the customer is interested in and give a quote that includes everything needed to finish the job -- no hidden costs! We manage the project from start to finish to ensure the job is done right and to the customer satisfaction.

What education and/or training do you have that relates to your work?

Everybody in the Floor Coverings International family receives 100's of hours of computer based and hands on training. We visit the home office in Atlanta 2-4 times a year for specialized workshops. We meet monthly with our reps from each company to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry. Every installer is scrutinized for certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.

How did you get started doing this type of work?

I researched 100's of companies, and Floor Coverings International had the best support system available. I also love the opportunity to work in my community and get to meet so many amazing people.

What types of customers have you worked with?

We do both residential and commercial work.

Describe a recent project you are fond of. How long did it take?

Every project differs just slightly in complexity, customer desires, and timelines required. However, we don't collect payment on the balance until the customer is satisfied. Most of our projects go from selection to installed in under 2 weeks.

What advice would you give a customer looking to hire a provider in your area of work?

Make sure they carry full liability and workers' compensation insurance. Also, make sure they are installing first-quality product that carries the full manufacturers' warranties, and using experienced, qualified installers. Ask about the warranty on installation in addition to the manufacturers warranty -- we offer a 2 year warranty on installation.

What questions should customers think through before talking to professionals about their project?

Not all flooring companies are alike in terms of quality and service when it comes to product, installation and follow-up after the job. We don't want our customers to be negatively impacted by these practices so we strive to excel in all of these areas.