GayleFloors/MCM Suppliers

Serves Houston Heights, TX

35244

Hired 63 times

2 employees

6 years in business

Free on-site estimate

4.7

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, and Zelle.

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Credentials

Background Check

Mark Cole
Completed on 4/29/2022

Introduction

We have integrity and a team of flooring professionals ready to help. We are here to help find the right flooring and at a price that is friendly to the budget. Our promise is simple, we communicate clearly, show up on time, respect your home, install correctly, we are insured, and will complete your project with pride.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We are very competitive, and have guarantees, We believe in complete transparency and easy to understand pricing. Our reviews are from real customers and can provide you with references that will answer their phone

What is your typical process for working with a new customer?

Schedule an in-home consultation, so we can measure and show you flooring sample options that are hand selected for quality and value. Agree on price. Then we schedule an installation team to complete your project. Simple!

What education and/or training do you have that relates to your work?

Very well maintained working relationships with name brand manufacturers, suppliers and certified installers.

How did you get started doing this type of work?

Worked for the largest flooring company in the US. Sales rep in both commercial and residential, Sales Management, Manufacturer rep, government contractor supply, insurance claims, I have been involved with flooring since 2013

What types of customers have you worked with?

Every walk of life, that’s why I love the flooring business. Commercial, Residential we do it all.

Describe a recent project you are fond of. How long did it take?

Last minute emergency installs are always an adventure but delivering a quality service is always something to be proud of.

What advice would you give a customer looking to hire a provider in your area of work?

Set your expectations in the beginning know exactly what your paying for. Pay attention to silly claims of “Free”, installation or Free rooms. Nothing is free, I can promise your overpaying for something. Ask for an itemized breakdown and ask questions.

What questions should customers think through before talking to professionals about their project?

Most people forget that this can be a disastrous situation if you hire the wrong contractor. DIY projects are one thing but flooring done right requires an experienced crew, that has insurance if thing go wrong. Product quality is so important and the wrong product installed will make your life miserable. Thing do go wrong, but will the contractor really honor their agreement or disappear when it does. We get calls all the time to fix a bad installation by untrained or inexperienced contractors. It’s heartbreaking to tear out new flooring and reinstall again at the customers expense. We are here for you regardless