What should the customer know about your pricing (e.g., discounts, fees)?
At GMA Handyman, we believe in transparent pricing. We provide detailed, upfront estimates tailored to each project, ensuring there are no hidden fees. Our pricing reflects the quality of materials and expert craftsmanship we deliver on every job. We offer competitive rates for both small repairs and larger remodels and may have seasonal promotions or discounts for recurring clients or referrals.
If you have a specific budget, let us know—we'll work with you to find solutions that meet your needs without compromising quality. For specialized or extensive projects, such as remodels, we typically require a 20% retainer to secure your spot on our schedule.
What is your typical process for working with a new customer?
At GMA Handyman, we make working with us easy and straightforward. Our process for new customers is designed to ensure clear communication and a hassle-free experience:
Initial Consultation: You can reach out to us through Thumbtack, phone, email, or directly on our website. For your convenience, we offer an online estimate form that allows you to submit details about your project from the comfort of your home.
Site Visit/Estimate: For larger projects, we may schedule a site visit to assess your needs in person. Based on the information provided, we’ll send you a detailed estimate that includes costs, materials, and timelines.
Scheduling: Once you approve the estimate, we will work with you to find a suitable time to start the project. For more extensive jobs, we may request a retainer to secure your spot on our schedule.
Project Execution: Our team arrives on time, fully prepared to complete the project efficiently and professionally. We maintain open communication throughout the process, ensuring the work meets your expectations.
Final Walkthrough: After the project is completed, we conduct a final walkthrough with you to ensure everything is finished to your satisfaction.
Follow-Up and Support: We offer continued support after the project, ensuring that any additional needs or questions are addressed promptly.
For a quick and easy start, feel free to use our online estimate form on our website!
What education and/or training do you have that relates to your work?
I was formally trained as a union finish carpenter, where I honed my skills in precision carpentry and high-end woodwork. During my career, I worked on prominent projects like installing intricate moldings at the Two Riverside Courthouses and the LA County Courthouse, gaining invaluable experience in working with premium materials and detailed finish carpentry.
In addition to my formal carpentry training, I ran a successful side handyman business in California, where I handled a variety of residential repair and improvement projects. This hands-on experience gave me a well-rounded skill set, allowing me to tackle both complex carpentry projects and everyday handyman tasks with confidence and precision. After relocating to Wisconsin, I brought my expertise to the Greater Milwaukee Area, continuing my passion for delivering high-quality craftsmanship.
How did you get started doing this type of work?
I got my start in finish carpentry after joining the union, where I was trained in high-end woodwork and carpentry. My passion for the craft grew as I worked on large-scale projects like the Two Riverside Courthouses and the LA County Courthouse, where I honed my skills in precision carpentry and detailed molding installations. Alongside my carpentry work, I ran a handyman business in California, which allowed me to gain a wide range of experience in home repairs and improvements.
After moving to the Greater Milwaukee Area, I decided to combine my carpentry expertise with my handyman skills to offer a full range of home improvement services, helping homeowners enhance the beauty and functionality of their spaces.
What types of customers have you worked with?
I’ve worked with a diverse range of clients, from high-profile individuals to everyday homeowners. Some notable projects include installing custom moldings in the Dean Koontz Mansion in Newport Hills, specifically in his private theater, as well as working on installations for luxury department stores like Saks Fifth Avenue.
In addition to these high-end projects, I’ve worked with business professionals and local homeowners throughout my career, providing a variety of handyman services and remodeling projects. Whether it’s a large-scale commercial job or a simple home repair, I bring the same level of dedication and precision to every project.
Describe a recent project you are fond of. How long did it take?
One project that stands out to me was a custom millwork installation I completed for the Riverside Family Court. The task involved intricate millwork for the judge's private office, and I was proud to receive an award for outstanding craftsmanship upon completion.
The project took about four weeks from start to finish. My team and I meticulously installed the custom wood panels, moldings, and built-in shelving, ensuring every detail aligned perfectly with the historic nature of the courthouse. Working in such an important space required precision and care, and it was essential that the craftsmanship upheld the professionalism and dignity of the courtroom environment.
What made this project memorable wasn’t just the technical skill required, but also the recognition I received for the quality of work. It reinforced my commitment to delivering the highest standards on every job, whether it’s for a government building or a local home renovation.
What advice would you give a customer looking to hire a provider in your area of work?
When hiring a handyman or remodeler, it's essential to do your research and ensure you choose someone with the right experience and reliability. Here are a few tips to guide you:
Check Credentials and Experience: Make sure the provider has experience in the specific type of work you need. Ask about their training, certifications, or past projects. A provider with a solid background, like a union-trained carpenter or someone with 20+ years of experience, can offer valuable expertise.
Review Their Portfolio: A professional should have a portfolio of past work that demonstrates their skills, whether it’s photos of remodels, custom carpentry, or smaller handyman jobs. This will give you a good idea of the quality and scope of their work.
Read Reviews and Ask for References: Look for online reviews on platforms like Thumbtack or Google, and ask for references. Talking to past clients gives you insights into the provider’s reliability, communication, and overall quality of work.
Request a Clear Estimate: Ensure that the provider offers a detailed estimate upfront, outlining the costs, materials, and timeline. Transparency in pricing and communication is a sign of professionalism.
Consider Their Communication: Good communication is key. The provider should be responsive, open to your input, and keep you updated throughout the project. Clear communication ensures that you’re on the same page about the scope and expectations.
By following these steps, you can find a professional who not only has the necessary skills but also delivers reliable, high-quality service that meets your needs.
What questions should customers think through before talking to professionals about their project?
1) Budget: What’s your rough budget? This helps align expectations.
2) Scope: What do you need—repairs or remodels?
3) Timeline: Do you have a deadline?
4) Design Preferences: Do you have specific materials or styles in mind?
5) Obstacles: Are there any special considerations like old systems?
6) Involvement: How involved do you want to be in decision-making?