DoStar Moving LLC

Serves San Gabriel, CA

35244

Hired 478 times

16 employees

7 years in business

Not yet available

4.9

This pro accepts payments via Cash, Credit card, Venmo, and Zelle.

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Credentials

Background Check

Dastan Mazhetayev
Completed on 4/30/2021

Introduction

No surprises and no hidden fees. Everything is as we quoted. We are a professional, licensed & insured company. The DoStar Moving Team is guaranteed to make your move a great experience, while taking exceptional care of your belongings. Get the first-class treatment you deserve.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

What is included in the hourly rate: - Movers and a truck - Padding blankets - Shrink wrap - Tapes and tools - Wardrobe boxes - Floor protection - Door jamb protection - Basic value coverage - Disassembly/assembly services No truck fees No service fees No charge for extra stop

What is your typical process for working with a new customer?

We are honest with our customers, and we make a human connection rather than just treating the move like a job. Our steps - provide an estimation - send a confirmation letter - call one day prior to confirm the move and crew - arrive on time - start the time exactly when the crew start to work, not when they come - Wrap the furniture with blankets, shrink wrap, etc. - Packing - Unpacking in a new place (if a customer asks for) - Help to put every furniture into the right place - Finish the move

What education and/or training do you have that relates to your work?

Our crew has at least 2-3 years of experience in moving services. They are quick, smart, loyal, and responsible.

How did you get started doing this type of work?

Before starting this business I have been working as a mover for almost 3 years. I acknowledged a huge experience in all type of move. There were 8 stairs up with a huge couch, 18 hours of the straight work, moving the couch through the balcony, and etc. I heard a lot from my customers advising me to start my own business at the end of every move. Eventually, I launched my moving business, and I will do anything possible to make our customers happy.

What types of customers have you worked with?

We worked with all types of customers. We moved office, apartments, houses, even big storage units.

Describe a recent project you are fond of. How long did it take?

Recently, our crew of 4 helped to move a 4 bedroom house. We divided it into two days: packing and actual moving. Overall, we spent 6 hours packing on the first day and 11 hours moving on the second day. Nothing was damaged and we met the customer's expectations.

What advice would you give a customer looking to hire a provider in your area of work?

- make they are licensed and insured - look their recent reviews (the average might be high but recent reviews are bad, they might change their policy, crew) - look their response time (quick is the best) - ask for details ( hidden fees, gas fee, driving time, overtime, etc.) - provide as many information about your project as you can (it helps moving company to better plan the move)

What questions should customers think through before talking to professionals about their project?

- Make sure they are licensed and insured - Ask any question to understand their pricing, working policy. There is no limitation in question number or type. They can help movers to meet your expectations about your project.