Lily's Moving Services

Serves West Portal, CA

35244

Hired 36 times

7 employees

4 years in business

$140/hour

5.0

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Venmo, and Zelle.

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Credentials

Background Check

Marta Marcos De Silva
Completed on 11/20/2022

Introduction

We have been in business for 10+ years. We are trust family business. We know having a stranger comes into your home can be scared, but with us you can have the security that all our staff members are reliable and honest. Our focus is provide quality service, and make the moving process faster, easier, professional, and less stressful for our customers.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We provide hourly rates or flat rates. We work together with our customers to see what option works best for them. There is no hidden fees or extra costs in our prices. The price we provide you, is the price you will pay.

What is your typical process for working with a new customer?

We send you a quote with all the details about our services. If you decide to book with us, we request you more information like pick up address, delivery address, email address, number of movers you require, if you need packing, time to start. After getting all that information, you will receive an email address confirming your appointment. You can contact us at any time if you have questions about our services.

What education and/or training do you have that relates to your work?

All our staff members has knowledge and training about customer service, secure measuring, and equipment use. Before any employee works in the company, we provide training to make sure all our employees provide quality secure service.

How did you get started doing this type of work?

We decided to open our own moving company to get sources to keep our childcare program open for the families in the community. With the business company, we can maintain open the childcare program.

What types of customers have you worked with?

We have been working with all kind of customers. We are multicultural and we respect all people.

What advice would you give a customer looking to hire a provider in your area of work?

Always ask if there is any extra fees or hidden fees.

What questions should customers think through before talking to professionals about their project?

I recommend the customers to think about how much their budget is? what time they want to start the job? How many movers they will need?