What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the labor market and being able to help pay our movers a fair wage that's sustainable for everyday living. We value customers and want to also make moving affordable and easy. Therefore we strive to be as reasonable with our customers without compromising the value of our movers earnings. And we also keep in mind that business requires constant investment so there's always a need to charge what's best for the customer and for the business as a whole.
What is your typical process for working with a new customer?
When a customer reaches out to us, the first thing we prioritize is making sure they’re able to communicate to us within the first 10 minutes, primarily over the phone with the exception of a few that prefer to text. The second priority is to hear their needs and to provide them with options that make sense and that are easy to understand. Thirdly, we tailor a moving package that will be the best for their. Moving needs. For example, we would send two movers on a 4 bedroom house move with a flight of stairs. Instead, we would commend 4 or even 5 movers so that the move can be executed in an orderly and intel’s fashion. The last and not limited to action would be to make sure the customer is 100% satisfied; to listen again if there are further needs or things they want done.
What education and/or training do you have that relates to your work?
I have a total of 9/10 years of moving work experience. I’ve also obtained a Masters Degree in Business Management which explores the people side of business. In other words, building quality relationships, executing ethical behavior, understanding organizational behavior, working with teams, learning to resolve conflicts, and overall understanding leadership styles and strategies.
How did you get started doing this type of work?
I began moving back in 2015 when I first started working for some of the most reputable companies out there. I was given the privilege of working with some of the best in Southern California. After some solid years of working experience, I was inspired and encouraged of starting my own moving business. That’s when I came out with Time Movers; meaning that time is one of the most valuable things we have in life and I want our customers to know we appreciate their time and what it means to be punctual, efficient, and practical.
What types of customers have you worked with?
We’ve worked with customers of many backgrounds and enjoy diversity.
Describe a recent project you are fond of. How long did it take?
We always enjoy the outdoors, the exercise, and the satisfaction of seeing our valued customers happy about our work. In my personal experience, I really enjoy doing long distance moves because of all the sight seeing and the challenge of traveling far. Overall, moving can be fun in many ways; that includes using Tetris abilities to load up the truck, padding down furniture carefully, working as a team, and working together with our customers to bring about the best results. It’s a sport and the best movers are the happiest movers.
What advice would you give a customer looking to hire a provider in your area of work?
Quality. Never ever go cheap on yourself based on an affordable rate if it it’s going to cost you in the long run. Like the saying goes, “sometimes what is cheap can be very costly.” Always read reviews, research the business, and will engaging in conversations, make sure to ask the most essential questions. How much are you charging hourly, what’s your process on moving day, how do you charge for the drive time, or even philosophical questions such as what differentiates you from other companies per se.
What questions should customers think through before talking to professionals about their project?
I’ll go ahead and make a list of questions that I would ask especially having experience in this field:
1. How many movers do I need for a project like this?
2. How much is the rate for this number # of movers?
3. What method of payments do you accept?
4. Is there a driving fee or gas fee involved in my move?
5. How long should a move of this nature take approximately?
6. Is there any hidden fees I should know about? Transparency
7. How do I schedule my move with you? Any deposits required?
Of course these are some of the most essential questions but always feel free to mention and ask about anything in particular such as having heavy items like gun safes, pool tables, 4 flights of stairs, anything you feel would be important to mention.
