GRAND DELIVERY LLC

Serves Winter Garden, FL

35244

Hired 536 times

5 employees

4 years in business

$140/hour

4.9

This pro accepts payments via Apple Pay, Cash, Credit card, Samsung Pay, and Square cash app.

Next Service

Hours

Sun 8:00 am - 5:00 pm

Mon 8:00 am - 7:00 pm

Tues 8:00 am - 7:00 pm

Wed 8:00 am - 7:00 pm

Thurs 8:00 am - 7:00 pm

Fri 8:00 am - 7:00 pm

Sat 8:00 am - 6:00 pm

Credentials

Background Check

NORLANDO JACKSON
Completed on 1/22/2022

Introduction

Grand Delivery LLC can help you with all your residential, business pickup and delivery needs. We will advise you on your options and help you decide what works best for you. We service Palm Coast, Daytona, Orlando, Jacksonville and surrounding areas.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Once we have all the relevant information for a move, we will then offer an hourly rate. With regards to certain details or information about a move, we may offer the customer a flat-rate. No minimum and no hidden fees.

What is your typical process for working with a new customer?

We will start by asking the customer questions to gather as much information as possible concerning their move. Afterwards, we will offer the customer either an hourly rate or flat fee to accept the job. Once the customer accepts our offer, we will place the customer onto our schedule and ask them for the physical addresses of all the locations included in their move. We will then contact our customer the day prior to their move to conduct a final confirmation regarding their move. After that, the next time our customer will hear from us will be morning or evening of their move. We will provide a final courtesy call/text to our customer when we are no more than 30 minutes away from their location.

What education and/or training do you have that relates to your work?

I've obtain Bachelors degree in Business and worked for top logistic company (FedEx) for 10 years. My education and training has thought me how to master the art of offering great customer service as well as run a successful business.

How did you get started doing this type of work?

I started at FedEx as customer service agent and slowly worked my way up to Operation Manager. I worked FedEx for 10 years and was responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers. My passion for entrepreneurship led me to start Grand Delivery LLC.

What types of customers have you worked with?

Residential & Commercial Local & Long Distance Moving Moving Furniture & Appliances Load & Unload Assistance Moving Household Goods Moving Office Goods Junk Removal Cargo & Freight

Describe a recent project you are fond of. How long did it take?

We're happy for you to look at our featured projects, photos and videos.

What advice would you give a customer looking to hire a provider in your area of work?

1. Inquire About Added Fees 2. Consider Using Packing Services 3. Discuss Insurance Coverage

What questions should customers think through before talking to professionals about their project?

1. Want they want done (Scope of work) 2. When they want the work to start (Timeline) 3. What they want to spend (Budget)