Piano Local LLC

Serves Laurel, MD

35244

Hired 477 times

8 employees

11 years in business

Not yet available

4.9

This pro accepts payments via Cash and Credit card.

Next Service

Hours

Sun Closed

Mon Closed

Tues Closed

Wed Closed

Thurs Closed

Fri Closed

Sat 6:00 am - 7:00 pm

Credentials

Background Check

Robert Harris
Completed on 4/29/2021

Introduction

What stands out for our company? Getting the job finished and leaving customers happy that have selected the hardest working movers around. From the initial walk thru to the final walk thru when the job is complete. We show that we care about making every customer, a repeat customer. There is simply no better motive to be in business. We love to move our customers. Moving is what we do. Homeowners need help moving for various reasons. We cater to each of those needs. A sense of satisfaction happens when you understand and live by a professional standard. It's not what our customers can do for us, but what we can do for our customers. Each of our team members, will out perform the typical mover's stereotype, keeping a professional demeanor at all times. We communicate clearly every detail to keep our customer in control of the move. Happiness is a part of our professionalism.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We are true to our quote. No hidden fees or extra charges. We 99% of the time get enough details in advance to offer our customers the right price from the initial inquiry.

What is your typical process for working with a new customer?

Start with great communication. We like to get the details right. Help each customer to fully understand the cost, time, labor, and materials that go into their service. Once onsite, go over the details again so that everyone understands the needs of the customer. Then we pride ourselves on getting the job done on-time.

What education and/or training do you have that relates to your work?

We offer in house training as well as in the field training to all of our team members. We offer several different tasks, and are dedicated to making sure our members can surpass all expectations.

How did you get started doing this type of work?

We started out by answering the call of many of our competitors. Meeting demands and deadlines they were unable to meet. That's how we entered the market.

What types of customers have you worked with?

Our customers are the smartest, kindest, and the flat out best human beings on this side of the Mississippi. We have the great pleasure of working for famous and not so famous celebrities, doctors, lawyers, men and women serving the armed forces, and just plain everyday people. We treat them all the same, and we really enjoy working for our growing list of happy customers. They made the best investment in our company and that is priceless.

Describe a recent project you are fond of. How long did it take?

We always try to fully understand our customers needs. The first thing every customer seems to love is time. Time equals money, and we bring on board the right amount of labor to get bigger jobs done within a lovable amount of time. Our customers always appreciate that.

What advice would you give a customer looking to hire a provider in your area of work?

Hire our company first. That's very great advice, because not everyone loves doing what we do.

What questions should customers think through before talking to professionals about their project?

Are they ready? Are they ready to get the job done today? 1% of our customers fail to be prepared.