Vestra Realty Group, LLC

Serves Aurora, CO

35244

Hired 16 times

4 employees

16 years in business

Not yet available

5.0

This pro accepts payments via Check, Credit card, Venmo, and Zelle.

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Credentials

Background Check

Brandon Rockhold 
Completed on 12/9/2024 

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Introduction

Experience Property Management Without the Hassle – Welcome to Vestra Realty Group! At Vestra Realty Group, we believe property management should be simple, transparent, and worry-free. Our revolutionary approach eliminates the industry’s most common pain points, ensuring that your investment is managed with integrity and aligned incentives. What Sets Us Apart? Unlike traditional property management companies, Vestra operates under a conflict-free model where our success is directly tied to yours. We’ve eliminated hidden fees, maintenance markups, and other charges that create misaligned interests. Here’s how we do it: Simple, Transparent Pricing – Our management fee is a flat 10% of rent collected (with a $200 monthly minimum). No fees for lease renewals, no onboarding fees, and no commissions on maintenance work—just straightforward, predictable pricing. Zero Markup on Repairs – Unlike most property managers who profit from maintenance by marking up repair costs by 15-20%, we charge you exactly what the vendor charges. This ensures our only goal is to get quality work at the best price. Performance-Based Leasing – Our leasing charge is split into two payments: 25% at lease signing and 25% only after six months of successful tenant performance. If a tenant we place doesn't fulfill the first six months of their lease, we waive the balance of the fee and work to secure a replacement tenant at no additional cost. Lease Renewal with No Fees – Renewing a lease shouldn’t cost you extra. That’s why Vestra never charges lease renewal fees, unlike companies that charge $200-$700 for the same service. Tenant Selection Done Right – We prioritize finding high-quality tenants through in-person showings and comprehensive screening, reducing vacancy time and increasing the likelihood of long-term occupancy. Aligned Incentives Create Better Results Because Vestra does not profit from maintenance markups or tenant turnover, we have every incentive to reduce costs, minimize vacancies, and secure quality tenants. If an issue arises, our financial interests are aligned with yours. This is a stark contrast to the industry standard, where management firms profit from repairs, evictions, and tenant turnover. With Vestra, your property is managed the way you’d manage it yourself – with care, accountability, and a focus on results. Our goal is to be the last property manager you’ll ever need!

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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At Vestra Realty Group, our pricing is refreshingly simple and 100% transparent. We are the only property management company in existence that operates on a true single-fee model. Here’s what that means for you: Flat 10% Monthly Fee – We charge a straightforward 10% of the rent collected (with a $200 minimum). No onboarding fees, no lease renewal fees, no hidden charges—just one simple fee. No Markups on Maintenance or Upgrades – Unlike most property managers who profit by marking up contractor invoices (usually by 15-20%), Vestra charges you exactly what the contractor charges—no markups, no kickbacks, and no hidden incentives to inflate costs. How Does This Compare to Other Companies? Most property management companies advertise a 10% monthly fee, but that’s just the beginning. Here’s what they aren’t telling you: They typically charge 5-7 additional fees, such as onboarding fees, lease renewal fees, vacancy fees, and inspection fees. They profit directly from maintenance and repair markups, giving them a financial incentive to spend your money on unnecessary repairs. They often charge tenants extra fees (like “convenience fees” and “service fees”) while also charging you for those same services. This practice not only harms tenants but can also make your property less appealing to high-quality tenants.

What is your typical process for working with a new customer?

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At Vestra Realty Group, we believe that a smooth, transparent onboarding process sets the stage for a successful partnership. Our approach is designed to be simple, efficient, and stress-free for property owners. Here’s what you can expect when you choose to work with Vestra: Initial Consultation – We start with a conversation to understand your property, goals, and expectations. Whether you're a first-time landlord or a seasoned investor, we tailor our approach to meet your needs. During this discussion, we answer all your questions about pricing, services, and our process. Property Assessment & Onboarding – Next, we schedule an in-person or virtual walk-through of your property. This step allows us to identify any necessary repairs or improvements that may be needed to ensure it's "rent-ready." You’ll receive a detailed assessment report outlining recommendations and estimated costs (if applicable). Management Agreement & Onboarding Documents – Once you're ready to move forward, we provide a clear, easy-to-read management agreement. No legal jargon or surprise clauses—just straightforward terms that align with our transparent approach. Along with this, we’ll collect key property details, access instructions (like keys, fobs, or entry codes), and any important preferences you may have. Market Analysis & Rental Pricing – Using advanced market analysis software and local market expertise, we determine the optimal rental price for your property. Our pricing strategy is focused on maximizing rental income while minimizing vacancy time. If your property is listed at too high a rate, it may sit vacant for weeks or months—our goal is to avoid that entirely. Marketing & Tenant Screening – Once the property is ready, we launch a multi-channel marketing campaign. This includes listing your property on 15+ high-traffic rental sites and conducting in-person showings (not automated showings) to vet potential tenants. We conduct thorough background checks that include income verification, credit reports, eviction history, and criminal background checks. We don’t just rely on data—we meet tenants in person and assess them holistically to find long-term, high-quality tenants. Lease Execution & Tenant Move-In – We use electronic leasing tools like DocuSign to streamline the lease process, making it fast and secure. Before move-in, we conduct a detailed move-in inspection, capturing hundreds of high-resolution photos to document the property’s condition. This step protects you from future disputes over the condition of the property when the tenant moves out. Ongoing Management & Support – Once the tenant moves in, Vestra takes care of everything. From rent collection and routine inspections to handling maintenance requests and tenant communications, we provide a truly hands-off experience for property owners. Owners can monitor their property’s financials 24/7 through our secure online owner portal. Lease Renewals & Tenant Retention – As the lease approaches renewal, we proactively engage with tenants to encourage lease renewals whenever possible. Our goal is to reduce costly turnover and maximize your long-term returns. Unlike other property managers, we charge no renewal fees. Owner Communication & Reporting – You’ll receive monthly financial statements and have 24/7 access to your account through our online portal. Whether you have questions, want to review invoices, or simply want to check on your property’s performance, you’ll always have full transparency and real-time access to your property's status. -Why It Matters- Our process is designed to eliminate the headaches, delays, and miscommunication that plague traditional property management. With Vestra, you get a proactive, conflict-free, and transparent experience where your property is managed the way you’d manage it yourself.

What education and/or training do you have that relates to your work?

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At Vestra Realty Group, our team’s experience, training, and education go far beyond what’s typically found in the property management industry. Our background allows us to deliver a level of service, expertise, and integrity that sets us apart from the competition. Here’s how our experience works to your advantage: Decades of Industry Experience – Our leadership team has nearly 40 years of hands-on experience in property management, real estate, and general contracting. This combination of expertise enables us to approach property management from a practical, problem-solving perspective. We know how to prevent issues before they arise, and when problems do occur, we have the skills to resolve them efficiently. General Contracting & Property Maintenance Knowledge – Unlike most property managers who rely solely on third-party vendors, our background in general contracting allows us to analyze maintenance requests with a trained eye. This ensures that we can spot potential overcharges, diagnose common issues, and approve only necessary repairs—saving you money. Instead of sending a plumber to investigate every clogged sink, we troubleshoot simple issues before calling in contractors, reducing costs for our clients. Real Estate Licensing & Regulatory Compliance – Our property managers are licensed real estate professionals, and our firm operates in full compliance with the Colorado Real Estate Commission. This ensures that all leases, contracts, and tenant interactions meet state legal standards, protecting owners from liability. Our ongoing commitment to professional education ensures that our team stays ahead of industry changes, including new landlord-tenant laws and fair housing regulations. Certified Property Management Training – Our property managers undergo continuous training in property management best practices, risk management, and tenant screening. We follow industry standards set by organizations like the National Association of Residential Property Managers (NARPM) and Colorado's Division of Real Estate. By staying current on industry trends and legal changes, we ensure that our clients receive best-in-class service and protection. Hands-On Approach to Tenant Screening & Leasing – Most property management companies rely on automated systems to screen tenants. Not us. Vestra conducts in-person showings and applies a multi-step screening process that combines data analysis (credit, criminal, rental history) with face-to-face evaluations. This human approach allows us to spot red flags that an algorithm can’t, ensuring we place only high-quality tenants. Financial Expertise & Owner-Focused Reporting – Our team is experienced in property-level accounting, tax reporting, and financial performance analysis. We use industry-leading software like Buildium to ensure accurate tracking of rent payments, repair costs, and owner disbursements. Property owners have 24/7 access to their financials through our secure online portal.

How did you get started doing this type of work?

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The story of Vestra Realty Group is one of frustration turned into innovation. Our founder, a former general contractor with nearly two decades of experience, saw firsthand the inefficiencies, unnecessary fees, and conflicts of interest that plagued the property management industry. Where It All Began While working in construction and contracting, our founder frequently collaborated with property managers on renovation and maintenance projects. Over time, it became clear that most property managers were not incentivized to prioritize the property owner's best interests. Instead, they profited from excessive repair markups, tenant turnover fees, and a long list of hidden charges. Seeing this broken system, Vestra Realty Group was born with a simple mission: eliminate the conflicts of interest that drain property owner profits. By leveraging his deep knowledge of property maintenance, construction, and tenant relations, our founder created a new type of property management program—one where incentives are fully aligned with property owners. A New Approach to Property Management Rather than following the industry-standard model of charging for every service under the sun, Vestra pioneered the concept of a single-fee structure with no markups on repairs, no commissions on upgrades, and no fees for lease renewals. Our approach ensures that our success is directly tied to the success of the property owner—a revolutionary concept in property management. From Hands-On Contractor to Industry Innovator Unlike many property managers who enter the field with no experience in property maintenance, our founder’s background as a contractor gives Vestra a significant edge. This experience enables us to: Diagnose maintenance issues without unnecessary vendor call-outs, saving you time and money. Vet contractors for quality and pricing to ensure you only pay for necessary work. Proactively prevent costly repairs by spotting potential issues during inspections. This technical knowledge, combined with nearly 20 years of experience in property management, ensures that Vestra Realty Group is more than just a "middleman." We bring real, practical value to property owners. What Sets Vestra Apart? Our origin story explains why Vestra is so committed to transparency, fairness, and performance-based incentives. Our founder experienced the flaws of traditional property management from both sides—working as a contractor and as a property owner. This unique perspective shaped Vestra’s mission to fix the industry and create a model where property owners can finally trust their property manager. If you’re tired of hidden fees, unexplained charges, and poor tenant selection, Vestra was built for you. We’ve walked in your shoes, and we’ve made it our mission to do things differently.

What types of customers have you worked with?

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At Vestra Realty Group, we’ve had the privilege of working with a diverse range of property owners, each with unique goals and priorities. Our hands-on, personalized approach allows us to cater to clients at every stage of their real estate investment journey. Here’s a snapshot of the types of customers we serve: First-Time Property Owners Who They Are: New investors purchasing their first rental property, often homeowners turning their personal residence into a rental property. What They Need: Guidance, reassurance, and clear communication as they navigate the world of property management for the first time. How We Help: We provide hands-on support every step of the way—from rental pricing analysis and property readiness to tenant screening and ongoing management. Our simple, conflict-free model is especially appealing to first-timers who want total peace of mind. Seasoned Real Estate Investors Who They Are: Investors with multiple properties or portfolios spanning several markets. What They Need: Efficiency, consistency, and reliable cash flow from their rental properties. These owners often have prior experience with traditional property managers and know how costly fees and markups can be. How We Help: Our low-cost model resonates strongly with experienced investors who recognize how much they’ve been overpaying under other management programs. We prioritize tenant retention, minimize turnover, and optimize returns on multi-property portfolios. Out-of-State Owners Who They Are: Investors living in other states (or countries) who own rental properties in Colorado. What They Need: A property management partner they can trust to act in their best interest without micromanagement. How We Help: Our completely hands-off experience ensures out-of-state owners never have to worry about day-to-day management. From online portals with 24/7 access to financials, to detailed inspection photos, they can track their investment remotely. No markups on repairs also gives out-of-state owners peace of mind, knowing they’re only paying for necessary services. Accidental Landlords Who They Are: Homeowners who didn't plan to be landlords but end up renting their home due to a move, relocation, or other life changes. What They Need: Quick setup and clear guidance on how to rent their home safely and profitably. How We Help: We handle the entire process from start to finish. This includes tenant placement, rent collection, and home maintenance. We help them understand landlord-tenant laws, ensuring they’re fully compliant and shielded from potential liability. Inherited Property Owners Who They Are: Individuals who inherited a property from a family member and are unsure whether to sell or rent it. What They Need: Clarity on rental potential, property value, and the responsibilities of being a landlord. How We Help: We offer a comprehensive market analysis to help owners decide if renting or selling is the best move. If they choose to rent, we prepare the property for the rental market, handle tenant placement, and offer full-service property management. DIY Landlords Looking to Step Back Who They Are: Owners who previously managed their properties themselves but are now looking for a more hands-off approach. What They Need: Support from a property manager they can trust, especially if they’ve had bad experiences with other firms in the past. How We Help: Our transparent model (with no repair markups and no hidden fees) makes it easy for DIY landlords to hand over the reins. Since many of these owners are used to doing everything themselves, our zero-markup maintenance policy is a key differentiator that wins their trust. Owners Seeking a Change from Their Current Property Manager Who They Are: Property owners who are dissatisfied with their current property manager due to high fees, poor communication, or tenant-related issues. What They Need: A property manager that offers better transparency, trust, and alignment of interests. How We Help: Many of these owners have been burned by hidden fees, markups, and subpar service. Vestra’s transparent approach, in-person showings, and single-fee model give them the clarity and trust they’re seeking. We handle the transition process seamlessly, ensuring their tenants experience zero disruption. Why It Matters Whether you're a first-time landlord or a seasoned investor, Vestra’s mission remains the same: to provide transparent, conflict-free property management that maximizes your returns and minimizes your stress. We know that every owner’s needs are different, and our personalized approach ensures that your property is in the best hands. If you'd like to see how Vestra can support your property investment, contact us today to schedule a consultation!

Describe a recent project you are fond of. How long did it take?

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One recent project that stands out involved helping a first-time property investor named Gabe. Gabe and his partner Erica were purchasing their first rental property out of state while living in San Francisco—a situation that required trust, guidance, and a completely hands-off experience. The Challenge Gabe and Erica were new to real estate investing and felt overwhelmed with the process. They needed help navigating the purchase, ensuring the property would be tenant-ready, and understanding what it truly meant to be a "hands-off" landlord. Since they lived out of state, they wanted a property manager they could trust to handle every aspect of the process without having to be constantly involved. Our Approach Pre-Purchase Support – Before Gabe even made an offer on a property, we offered to review listings and provide feedback on rental potential. We discussed the pros and cons of different neighborhoods, rent potential, and tenant demand. Market Analysis & Property Readiness – Once Gabe's offer was accepted, we conducted a property readiness inspection. We provided a clear list of repairs and updates to make the property "rent-ready." This included everything from cosmetic updates (like paint) to essential repairs (like ensuring appliances were in working condition). Tenant Placement – With the property move-in ready, we launched a marketing campaign, listing it on 15+ rental sites and conducting in-person showings. Unlike other property managers that use self-showing lockboxes, we sent a leasing agent to personally meet potential tenants. This face-to-face approach allowed us to evaluate prospective tenants beyond just their paper applications. Tenant Screening & Lease Signing – After reviewing multiple applications, we found a qualified tenant who met all the criteria. We ran extensive background checks (credit, income, rental history, and criminal records) and selected a tenant with a strong track record. The tenant signed a 12-month lease, and the move-in process went smoothly. Ongoing Property Management – Gabe and Erica now enjoy a completely hands-off experience. They have access to our online portal where they can track payments, invoices, and inspection reports 24/7. We continue to manage tenant requests, repairs, and monthly financial disbursements. Timeline The entire process—from Gabe's initial consultation to the tenant's move-in—took about 45-60 days. This timeline included pre-purchase support, property readiness, marketing, tenant screening, and lease execution. Why We’re Proud of This Project This project embodies everything that makes Vestra Realty Group different. Gabe came to us as a first-time, out-of-state investor—someone who could have easily been taken advantage of by industry-standard property management firms. But instead of hitting him with hidden fees, unnecessary charges, and poor service, we did the opposite: We helped him select the right property. We made it "rent-ready" at a fair, transparent cost. We secured a high-quality tenant. We provided him and Erica with peace of mind through a fully hands-off experience. This project is a testament to how our process works from start to finish. Gabe and Erica now have a profitable, stress-free rental property, and they plan to work with us again when they purchase their next investment. If you'd like to experience a similar process for your rental property, contact us today to see how Vestra Realty Group can support your investment goals!

What advice would you give a customer looking to hire a provider in your area of work?

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If you're looking to hire a property management company, it’s important to know what to look for and what to avoid. The truth is, not all property managers operate in your best interest. Many are focused on maximizing their own profits—not yours. Here’s our expert advice to help you find a provider that truly aligns with your goals: 1️⃣ Ask About Their Fees — ALL of Them Most property managers advertise a "10% monthly management fee" and make it seem like that's all you'll pay. But behind the scenes, there are often 5-7 hidden fees buried in the contract, including: Lease Renewal Fees ($200-$700) Maintenance Markups (15-20% added to every repair bill) Vacant Property Fees (even when there’s no tenant!) Account Setup Fees ($300-$900) Lease Termination Fees Eviction Fees ($500-$2,000) What You Should Do: Ask for a complete list of fees in writing before signing a management agreement. Request to see a sample lease agreement and check for hidden tenant fees. Some firms double-dip by charging fees to both you and the tenant for the same service. Vestra’s Difference: Vestra Realty Group charges one single fee—10% of rent collected (minimum $200). We have no hidden fees, no maintenance markups, and no lease renewal fees. We only make money when you make money. 2️⃣ Check for Hidden Conflicts of Interest Many property managers profit when problems arise. They charge markups on maintenance, eviction fees, and tenant turnover fees. This creates a conflict of interest where they benefit financially from tenant issues, unnecessary repairs, and frequent turnovers. What You Should Do: Ask if they profit from maintenance markups or "service coordination fees." Request a copy of their management agreement to see if maintenance charges are marked up. Ask if the company guarantees performance-based tenant placement. Vestra’s Difference: Vestra has no markups on repairs or third-party services. What you see on the contractor's invoice is exactly what you pay. Our leasing fee is performance-based: 25% is paid at lease signing, and the remaining 25% is only paid after six months of tenant performance. If a tenant doesn't meet expectations, you don't pay the second half. 3️⃣ Prioritize Transparency & Trust Some companies hide critical details in their contracts. For example, they may lock you into long-term contracts, making it difficult (and expensive) to leave. Worse, they may avoid disclosing critical responsibilities until after you’ve signed. What You Should Do: Request a sample management agreement before signing anything. Look for terms like "early termination fees" or "long-term auto-renewal contracts." Ensure you can access real-time financial reporting (rents, fees, and disbursements) through an online portal. Vestra’s Difference: Our management agreement is clear and straightforward. We offer a 30-day cancellation policy—no long-term lock-ins. We also provide full transparency with 24/7 access to your financials through our online owner portal. 4️⃣ Look for Real Accountability When things go wrong, you want to know your property manager will take responsibility. Unfortunately, many companies have no "skin in the game." They profit from your problems but never share the risk. What You Should Do: Ask how the company is held accountable for tenant selection. Request details on their tenant screening process. Do they conduct in-person showings, or do they rely on self-showing lockboxes? Ask if the company provides a "make-it-right" guarantee if a tenant defaults or causes issues. Vestra’s Difference: If a tenant we place defaults within 6 months, we waive the second half of the leasing fee and re-tenant the property at no cost to you. We conduct in-person showings for all prospective tenants, unlike companies that rely on self-showing systems where tenants view the property alone. We also conduct extensive tenant screening (credit, eviction, criminal, rental history, and income verification) to minimize the risk of tenant issues. 5️⃣ Don’t Fall for “Too-Good-to-Be-True” Promises Some property managers promise "above-market rents" or claim they can place tenants in days. This is often a tactic to win your business, but it leads to poor tenant selection and extended vacancies. What You Should Do: Be wary of property managers who "guarantee" high rents—it's often a bait-and-switch tactic. Ask about their vacancy rates and how long it typically takes them to fill properties. Make sure the company prioritizes tenant quality over tenant speed. Vestra’s Difference: Vestra avoids "over-listing" properties. We provide a data-driven rental analysis to recommend a fair listing price, so you lease faster and avoid long vacancy periods. Our goal is to get a tenant in place before the current tenant moves out, using our 60-day pre-listing strategy to reduce vacancy time. 6️⃣ Insist on Tenant Screening Best Practices Many property managers rely on self-showing lockboxes and "automated" screenings, which allow unqualified tenants to view properties and submit applications with little oversight. This hands-off approach increases the risk of leasing to low-quality tenants. What You Should Do: Ask if tenant showings are done in person or through self-showing lockboxes. Request details on their screening process, including credit checks, criminal background checks, and rental history. Ask how they handle applicants with Section 8 vouchers or high-risk profiles. Vestra’s Difference: We never use self-showing lockboxes. Every tenant is met in person by our team, and first impressions matter. We evaluate not only their financials (credit, eviction, criminal background) but also how they present themselves. Our face-to-face approach allows us to catch red flags that an algorithm can't. 7️⃣ Look for a Customer-First Approach Most property managers work for themselves first. They profit from maintenance markups, extra fees, and penalties. Instead, you need a company that works for you. What You Should Do: Ask if the property manager offers a hands-off experience or if you'll be expected to "help manage" issues. Make sure their process includes tenant education (like a Tenant Handbook) to set clear expectations. Check online reviews and testimonials from other owners. Vestra’s Difference: We believe the whole point of hiring a property manager is to give you a completely hands-off experience. Our system is designed so you never have to think about your rental property. We handle all tenant requests, repairs, and lease renewals. Our Tenant Handbook sets clear expectations for tenants, so they know exactly what to expect, reducing the chance of misunderstandings or disputes. The Bottom Line Hiring a property manager shouldn’t feel like a gamble. If you ask the right questions and demand transparency, you’ll be in a better position to choose a company that serves your best interests—not theirs. At Vestra Realty Group, we believe in radical transparency, clear communication, and conflict-free management. We’ve eliminated markups, hidden fees, and self-serving contracts. If you’re tired of paying for your property manager’s bad decisions, schedule a consultation with Vestra today. We’ll show you what property management done right looks like.

What questions should customers think through before talking to professionals about their project?

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When hiring a property manager, it's essential to ask the right questions. Many companies offer a "too good to be true" pitch, but the fine print hides the real story. To ensure you're choosing the right partner, here are the key questions you should think through before speaking with any property management professional: 1️⃣ What Do I Want From a Property Manager? Start by understanding your own needs and goals. Ask yourself: Do I want a completely hands-off experience, or am I comfortable being more involved? How important is it to me that my manager prioritizes long-term tenant retention over short-term profits? Do I want my property manager to call me for every repair, or do I trust them to handle it? Why It Matters: Some property managers will call you for every little decision, wasting your time. Others will make decisions on your behalf but charge you inflated prices. Vestra Realty Group gives you the best of both worlds—we handle everything for you without markups and keep you informed every step of the way. 2️⃣ How Will I Be Charged for Property Management Services? Many property managers say their fee is "just 10%," but this is rarely true. Most companies bury fees in the lease or add charges later. Ask yourself: Am I comfortable with markups on maintenance (15-20%)? Am I OK paying fees for lease renewals, vacancies, onboarding, or early termination? How important is it to have all fees disclosed upfront? Questions to Ask the Property Manager: Do you profit from maintenance or repairs? Can I see your full fee schedule before signing the management agreement? Are there fees for lease renewals, evictions, onboarding, or tenant placement? Why It Matters: Hidden fees can cost you thousands of dollars each year. Ask for a full breakdown of fees, and request a copy of the management agreement and the tenant lease. With Vestra, you get one simple fee: 10% of rent collected (minimum $200)—and there are no hidden charges, markups, or double-dipping. 3️⃣ How Do You Select and Screen Tenants? A bad tenant can cost you more than any maintenance issue. Before talking to a property manager, think about: Do I want them to do in-person showings or rely on lockbox self-showings? Do I want them to use strict tenant screening criteria (credit score, eviction history, etc.)? Would I rather have a fast placement or wait for a high-quality tenant? Questions to Ask the Property Manager: Do you use in-person showings or self-showings? What are your tenant screening criteria (income, credit, eviction, criminal, etc.)? Can I review the screening process before signing? Why It Matters: Some property managers rush to place tenants just to fill vacancies—this often results in high-risk tenants. Vestra meets prospective tenants in person and conducts face-to-face evaluations. We check credit, rental history, income, and criminal background before making any placement. We also split the leasing fee into two payments—you only pay the second half if the tenant performs well for 6 months. 4️⃣ What Happens If a Tenant Breaks the Lease or Causes Problems? Every landlord worries about problem tenants, but not all property managers handle it the same way. Think about: Do I want my property manager to have "skin in the game" if something goes wrong? Do I want a manager that will charge me extra for handling evictions? Would I prefer a manager that guarantees tenant quality with financial protection? Questions to Ask the Property Manager: Will I have to pay for re-tenanting if the tenant breaks the lease? Will you refund the leasing fee if the tenant you placed gets evicted? How do you handle evictions? Why It Matters: Most companies profit from tenant turnover because they charge another leasing fee to replace tenants. Vestra guarantees tenant quality—if a tenant breaches the lease in the first 6 months, we waive the second half of the leasing fee. We also offer a performance guarantee, meaning we will re-tenant your property at no extra cost. 5️⃣ How Transparent Will the Property Manager Be? Transparency is essential for avoiding unnecessary surprises. Ask yourself: Do I want 24/7 access to real-time financial data (rent, invoices, etc.)? Do I want to be notified when issues arise, or should they handle it automatically? Do I want a manager that hides behind "industry standards" or one that clearly explains their process? Questions to Ask the Property Manager: Will I have access to a 24/7 online portal to view payments, invoices, and reports? Do you provide monthly financial statements? How will I know when a tenant has reported a maintenance issue? Why It Matters: Some property managers keep owners in the dark about maintenance, payments, and tenant issues. Vestra gives owners 24/7 online access to their financials, work orders, and inspection photos. We believe in full transparency. 6️⃣ What Happens When I Want to End the Management Contract? You might think you can "just walk away" from a management agreement, but many contracts make it difficult to leave. Ask yourself: Do I want a contract I can cancel with 30 days' notice? Do I want to avoid termination fees? Would I prefer month-to-month management terms? Questions to Ask the Property Manager: Do you have a 30-day cancellation policy? Are there any early termination fees? How do you handle the transfer of tenant records, leases, and deposits? Why It Matters: Many companies lock you into long-term contracts with heavy penalties for early termination. Vestra’s contract allows you to leave with 30 days’ notice—no penalties, no fees. If you want to transfer management, we provide all tenant files, lease agreements, and deposit records. 7️⃣ How Does the Property Manager Handle Repairs and Maintenance? Maintenance issues are a source of major frustration for property owners. Ask yourself: Do I want my property manager to use their preferred contractors or mine? Do I want them to markup repair costs (15-20%) or charge me exactly what the vendor charges? Do I want them to call me before authorizing every repair? Questions to Ask the Property Manager: Do you profit from maintenance markups? Do you use your own contractors, or can I choose my own? Will I have access to invoices and receipts for all work performed? Why It Matters: Many property managers inflate the cost of maintenance by marking up invoices (typically 15-20%). Vestra takes a different approach—we charge you exactly what the contractor charges. No markups. No hidden fees. And yes, you’ll have access to every invoice through our online owner portal. 8️⃣ Do I Want to Be Involved in the Day-to-Day? The whole point of hiring a property manager is to make your life easier—not harder. Ask yourself: Do I want to be contacted for every little repair request? Do I want a hands-off experience? How much control do I want over tenant selection and pricing decisions? Questions to Ask the Property Manager: Will I have to approve every maintenance request? Will you call me for every issue, or only for major decisions? Will I have any input on the tenant selection process? Why It Matters: Some property managers force you to micromanage them. Vestra provides a completely hands-off experience while still offering total transparency. We handle everything—repairs, tenant communications, and inspections—so you can relax. The Bottom Line If you’re serious about hiring a property manager, ask better questions. The biggest mistakes property owners make come from not reading the fine print. By thinking about the right questions upfront, you’ll be able to select a provider that offers true transparency, fair pricing, and a management process that fits your goals. If you want straightforward answers, no markups, and no hidden fees, contact Vestra Realty Group today. We’ll walk you through the process with complete transparency.

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