Fresh Start Restoration

Serves Palm Desert, CA

35244

Hired 7 times

1 employee

1 year in business

Free on-site estimate

5.0

This pro accepts payments via Apple Pay, Cash, Check, Credit card, and Zelle.

Next Service

Hours

Sun Closed

Mon 8:00 am - 4:00 pm

Tues 8:00 am - 4:00 pm

Wed 8:00 am - 4:00 pm

Thurs 8:00 am - 4:00 pm

Fri 8:00 am - 4:00 pm

Sat Closed

Credentials

Background Check

Mason Carter
Completed on 11/18/2024

Introduction

At Fresh Start Restoration, we specialize in providing reliable mold removal and remediation services to keep your home or business safe and healthy. With certified expertise and a commitment to excellence, we ensure every job is handled with precision, care, and the utmost respect for your property. Whether you’re facing a small mold issue or remodeling work, our team is here to provide prompt, professional, and effective solutions tailored to your needs. Why choose us? • Certified and experienced professionals • Thorough inspections and clear communication • Safe, eco-friendly practices • 100% satisfaction guarantee Your home deserves a fresh start—let us help you reclaim it!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

I’ve always told my clients that the bill can always change unfortunately only because we don’t know how much mold there is until we remove the affected material (drywall, cabinet, etc). Full transparency about this is my priority as well.

What is your typical process for working with a new customer?

Typically, I want to see the issue in person to get a better scope of the work. I will be asking questions about the past issues, present, & more. Once that’s done, I will get a bid together, & explain the process whether it’s in person or in the bid itself.

What education and/or training do you have that relates to your work?

I am certified by MICRO which has IICRC standards. Also certified in IICRC. Certified in: - CMRC (Certified Mold Remediation Contractor) - CMI (Certified Mold Inspector) - CHST (Certified Health & Safety Technician) - WRT (Water Restoration Training) I also have 9 years of experience in damage restoration including remodeling & reconstruction.

How did you get started doing this type of work?

When I was 19 years old (9 years ago), I had started in damage restoration, & eventually I worked my way up to project manager. After awhile, I decided to do my own thing. Now, it’s been almost 4 years since I have, & I enjoy providing good & honest service to my clients.

What types of customers have you worked with?

I have worked in residential & commercial buildings. I have also worked with homeowners, management companies, & tenants.

Describe a recent project you are fond of. How long did it take?

A recent project, I’ve done for a couple with their baby. I was happy to make sure I could remove their mold-affected cabinet & drywall in their kitchen/living area in a safe, effective way. I strive to make sure the homeowners do not feel any effect of the mold especially during demolition. Your health is my priority.

What advice would you give a customer looking to hire a provider in your area of work?

In Mold Remediation & Mitigation, please make sure there’s actual mold whether it’s by testing or visual inspection. There are a lot of scammers who will go out of their way to make more money on you. Please be careful & ask questions.

What questions should customers think through before talking to professionals about their project?

For mold: PROOF. That’s the biggest issue nowadays when the remediator can’t provide any proof.