Step Up Home Improvements LLC

Serves Bartow, FL

35244

Hired 100 times

10 employees

5 years in business

Free on-site estimate

4.9

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Venmo, and Zelle.

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Credentials

License

License Type: Multi-state National Account - Ask Pro about exact licensing (DC) 

Background Check

Mehdi Ettouati 
Completed on 6/23/2024 

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Introduction

With many years of remodeling experience, Step Up Home Improvements ensures a seamless, stress-free process. We are fully LICENSED and INSURED, specializing in kitchen and bathroom remodels, accent walls, flooring, drywall repairs, and more. We prioritize quality, balancing cost with exceptional results. Visit our warehouse to select premium products in the colors you love. Your satisfaction is our priority—we’re flexible, even working late nights or weekends. Choose Step Up Home Improvements for top-notch service and outstanding results.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We offer competitive and transparent pricing tailored to each project's scope and complexity. Here's what to keep in mind: Free Estimates: We provide free estimates after an on-site visit or consultation. No Hidden Fees: All costs are discussed upfront. Any changes or additions will be approved by you before work continues. Material & Labor Separation: We separate labor from material costs, and only charge sales tax on materials. Discounts: We offer discounts on a case by case basis. Payment Schedule: A deposit is required to begin work, with progress payments based on milestones. Warranty Included: All projects come with a workmanship warranty—one year. Retainage & Final Payment: A small portion of the total may be retained until final walkthrough and approval.

What is your typical process for working with a new customer?

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We usually try to have a first call with the customer and understand his/her needs. We try to give the customer an idea of the price to see if that's within budget. If that's the case, we organize an on-site consultation.

What types of customers have you worked with?

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We’ve worked with a wide range of customers on projects big and small, including: Homeowners looking to remodel, renovate, or make improvements to increase comfort or property value. Real estate investors preparing homes and condos for resale or rental. Property managers and landlords needing quick, reliable repairs or upgrades between tenants. HOAs and condo associations requiring regular maintenance, compliance upgrades, or aesthetic improvements. General contractors who subcontract us for specialty trades like flooring, insulation, HVAC, or remodeling. First-time buyers and retirees needing custom work to make a new or forever home more functional. No matter the customer, we prioritize clear communication, quality workmanship, and reliable timelines.

What advice would you give a customer looking to hire a provider in your area of work?

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Choosing the right contractor can make or break your project. Here’s what we recommend: Check Licensing & Insurance: Make sure the company is properly licensed and carries liability insurance and workers’ comp. This protects you as the homeowner. Ask for References & Photos: A reputable contractor should have a portfolio and customer references you can check. Get Everything in Writing: Contracts should clearly outline scope of work, payment schedule, timelines, and warranty details. Don’t rely on verbal promises. Be Wary of Lowball Bids: If a price sounds too good to be true, it probably is. Cheap jobs often lead to expensive fixes down the road. Check Reviews & Reputation: Look at online reviews and ask around locally. Reputation is earned through consistent quality and professionalism. Communication Matters: Choose someone who communicates well and makes you feel comfortable. This helps avoid confusion and keeps the project running smoothly. The right contractor won’t just get the job done — they’ll make the whole process easier and more stress-free for you.

What questions should customers think through before talking to professionals about their project?

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o make the most of your first conversation with a contractor, it's helpful to consider these questions in advance: What’s my budget? Having a rough number in mind helps guide the scope and material options. What are my must-haves vs. nice-to-haves? Knowing your priorities makes it easier to adjust plans if needed. What’s my timeline? Are you on a strict deadline, or is flexibility an option? How will this project affect my day-to-day living? Think about access, noise, and whether you’ll need to relocate during the work. What’s my end goal? Are you updating for comfort, resale, energy efficiency, or repairs? Do I have design inspiration or reference photos? Pictures, ideas, or sketches help bring your vision to life more accurately. Am I prepared for unexpected issues or costs? Older homes or hidden damage can lead to surprises — a small cushion in your budget can reduce stress.

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