What should the customer know about your pricing (e.g., discounts, fees)?
We price every project independently because all jobs are different. We look at every project thoroughly, take accurate measurements, pictures, etc. and propose the correct products and services for the customer needs. After a clear scope of work is established, we estimate materials, labor, equipment needed, etc, and price each job accordingly. Our pricing is extremely competitive with factory direct products and experienced and efficient labor personnel.
What is your typical process for working with a new customer?
We meet with customers and LISTEN to their needs and desires for the remodeling project. We try to help them clarify the scope of work desired and a realistic budget for the project. We then prepare a detailed proposal based on the discussions. The proposal includes the scope of work, time range to complete the work, and price for the project.
What education and/or training do you have that relates to your work?
I have a Bachelor of Science in Business from Virginia Commonwealth University. I was a manufacturer representative for 13 years and had extensive training. I have owned Cavalier Enterprises, Class A Contractor, for 21 years and have received numerous certifications such as IICRC Water Damage Certification, Army Corp. of Engineers, Lead paint certification, Armstrong World Industries, Shaw Industries, Tarkett, Milliken. and many more. We have the top VA State Class A Contractor certifications and training.
How did you get started doing this type of work?
After graduating from college, I starting work with Armstrong World industries in their flooring division. I was a manufacturer's representative for 13 years and then started my own business.
What types of customers have you worked with?
We have worked with many different types of customers from homeowners, realtors, property managers, business owners, hotels & hospitality, Federal, State, and City governments, and many more. We have completed small $500 projects and very large $500K projects.
Describe a recent project you are fond of. How long did it take?
September- November 2018 our company helped numerous Hurricane Florence victims in Wilmington,NC with extensive water damage repairs and mitigation. It is very rewarding to help people with every step of the process with insurance claims after catastrophic home damages to help rebuild their homes and rebuild their lives. We made a lot of new friends in Wilmington, NC.
We recently built a retail store that was a large ( $230,000) and extensive project. We completed all phases of the project from architectural design and store layout space planning ,demolition, construction of framing, sheetrock, electrical, plumbing, HVAC, and all finishes, flooring, painting, wallpaper, etc. We also constructed stockroom shelving and retail store fixtures. We completed the project on schedule and on budget with a very satisfied customer. We received many compliments from the corporate headquarters and will be hired again. We have built 9 of the retail stores for the same customer over the past few years and they love our work.
What advice would you give a customer looking to hire a provider in your area of work?
I strongly suggest that customers looking to hire a contractor check to make sure the company has the proper license, insurance, and experience to complete the project desired.
What questions should customers think through before talking to professionals about their project?
Customers should think about the scope of work and price budget range. They should consult with professional contractors to get advice on what the project will entail for material choices, labor and scheduling, realistic price budgets, and any anticipated additional charges, changes, etc.