What should the customer know about your pricing (e.g., discounts, fees)?
We provide clear, straightforward pricing for our services. For common jobs where the scope is easy to define, we can often provide a standard price right away. For more complex projects — or when it's unclear exactly what's needed — we offer onsite consultations to help define the scope of work. Our standard assessment fee for onsite visits is typically $125. All pricing is communicated upfront in a written quote for your approval before work begins.
What is your typical process for working with a new customer?
We make it simple and clear.
First, we connect with you to understand your needs — this happens in the initial Thumbtack message thread, or by phone if you prefer.
If needed, we schedule a paid onsite consultation to assess the project and provide recommendations.
Next, we send you a written quote by email, SMS, or a link in our Thumbtack thread for your review and approval.
Once approved, we schedule the work.
After completion, we send an invoice with simple payment options, and you can pay easily online. Our goal is to make your project easy, organized, and hassle-free from start to finish.
What education and/or training do you have that relates to your work?
Our team has decades of combined hands-on experience in construction, home improvement, and property maintenance. We also stay up to date on best practices and safety guidelines for all the work we do. Additionally, as a registered, bonded, and insured contractor, we meet and exceed the standards required to legally and responsibly perform home improvement services in our area.
How did you get started doing this type of work?
We've always been passionate about problem-solving, doing things right, and building things that last. What started years ago as doing projects for our own homes, family, and friends eventually grew into serving homeowners, landlords, and small businesses professionally. We bring that same pride and care into every job we do today.
What types of customers have you worked with?
We work with a wide variety of customers, including homeowners, landlords, property management companies, and small business owners. Whether it’s repairing drywall in a rental unit, mounting TVs for a homeowner, replacing flooring, or refreshing trim and paint in apartments or retail spaces, we are experienced at providing solutions for many different types of clients and properties.
What advice would you give a customer looking to hire a provider in your area of work?
Choose a provider who communicates clearly and sets expectations up front. Make sure they are licensed, bonded, and insured — and look for someone who takes the time to understand your project, not just rush to give a quote. A good provider will help you think through the details, offer helpful suggestions, and deliver a solution that’s done right and built to last.
What questions should customers think through before talking to professionals about their project?
Before reaching out, it’s helpful to consider:
What is the main problem you’re trying to solve or goal you want to achieve?
Are there any specific materials or styles you prefer?
What is your desired timeframe?
Do you need help figuring out the scope or will you want us to assess onsite? Even if you're not sure of all the answers, don't worry — a valuable part of our work is helping you think through your project and find the right solution.