New Horizon Repair Services

Serves Aliso Viejo, CA

35244

Not yet available

5 employees

6 years in business

Not yet available

3.0

This pro accepts payments via Cash, Check, Venmo, and Zelle.

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Credentials

Background Check

Mateus Santos
Completed on 7/23/2025

Introduction

I am a dedicated contractor who loves what I do and takes pride in every project I complete. My unwavering commitment to exceptional quality and excellent client service ensures that each job is not just completed—but delivered with professionalism and care.

Q&A

What is your typical process for working with a new customer?

At New Horizon Remodeling, we make sure every project starts with clarity and confidence. Here’s how we typically work with a new customer: 1. Initial Consultation – We meet with you (in person or virtually) to understand your vision, needs, and budget. 2. Project Assessment & Estimate – Our team evaluates your space, discusses options, and provides a detailed, transparent estimate. 3. Design & Planning – We collaborate with you to finalize the design, timeline, and materials, ensuring every detail matches your expectations. 4. Approval & Scheduling – Once you approve the plan, we set a schedule and confirm all project milestones. 5. Professional Execution – Our licensed team handles everything from start to finish, with constant communication to keep you updated. 6. Final Walkthrough & Satisfaction Check – Before we finish, we do a full walkthrough to make sure everything meets your standards.

What education and/or training do you have that relates to your work?

all

How did you get started doing this type of work?

working in a construction company

What types of customers have you worked with?

We’ve worked with a wide variety of customers – from homeowners and landlords to businesses and property managers – delivering tailored renovation and repair solutions for each.

Describe a recent project you are fond of. How long did it take?

And honestly, we enjoy working with every client and every project we take on.

What advice would you give a customer looking to hire a provider in your area of work?

"When choosing a company for your renovation or repair project, it’s important to look at key points like: Years of experience – shows stability and knowledge. Portfolio of completed projects – proves the company can deliver quality work. Reputation in the market – reviews and referrals show credibility. Licenses and insurance – guarantees professionalism and protection. These factors ensure you’re hiring a reliable, experienced company you can trust."