What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is fair, upfront, and based on the size of the job, distance, and time involved. I offer flat-rate or hourly pricing depending on the type of work, and I always give a quote range upfront so there are no surprises.
Travel fees may apply for jobs outside the Salt Lake area, and there may be small additional charges for heavy items, stairs, or special handling. I’m happy to work with customers to find a price that fits their budget, and I sometimes offer discounts for repeat customers or multi-job bookings.
What is your typical process for working with a new customer?
When a new customer reaches out, I like to start by getting a clear understanding of what they need — whether it’s moving, hauling, or junk removal. I usually ask for a few pictures, a list of items, and details about access (like stairs, elevators, or long walks). Once I have that info, I provide an honest estimate and go over what’s included in the service — truck, labor, tools, etc. I show up on time, communicate clearly throughout the job, and make sure the customer is happy before we wrap up. My goal is always to make the process as easy and stress-free as possible.
What education and/or training do you have that relates to your work?
While I don’t come from a formal moving or logistics school, I’ve gained hands-on experience through years of doing the work — from moving homes and apartments to hauling large items and handling junk removal jobs of all sizes. I’ve learned how to pack efficiently, protect furniture, navigate tight spaces, and load trucks safely and securely. I also stay up to date on best practices for lifting, loading, and transportation to make sure everything gets done quickly and without damage.
How did you get started doing this type of work?
I started doing this kind of work by helping friends and family move, haul junk, and transport heavy items. I realized I enjoyed the physical work and problem-solving — plus it felt good helping people get stuff done that they couldn’t do on their own. From there, I decided to turn it into a business. I got my truck, trailer, and equipment together, filed for my LLC, and started building a reputation for being reliable, affordable, and easy to work with.
What types of customers have you worked with?
I’ve worked with all kinds of customers — from families moving across town to college students changing apartments, seniors downsizing, and landlords needing quick junk removal. I’ve also helped small businesses move office equipment, delivered large items for local sellers, and even assisted with last-minute moves when other movers canceled. Whether it’s a planned move or a same-day emergency job, I’m used to working with a wide range of needs and budgets.
Describe a recent project you are fond of. How long did it take?
One recent move I’m really proud of involved a customer who was relocating from a storage unit two hours away. When we got there, they realized they had left their storage keys four hours away — so we were stuck. Instead of wasting the day, I went down the road to a local mechanic shop and asked to borrow an angle grinder. We safely cut the locks, opened the units, and kept the move on track. What made it even more wild — we ended up talking and realized we were actually born in the same tiny hometown in New York. It was a long day, but we all left smiling, and I was glad I could turn a stressful situation into a good experience for them.
What advice would you give a customer looking to hire a provider in your area of work?
I’d tell customers to look for someone who’s upfront about their pricing, shows up on time, and communicates clearly. Don’t just go with the cheapest option — go with someone who’s professional, respectful of your time and belongings, and willing to go the extra mile. Check reviews, ask how they handle unexpected issues, and see if they’re insured or operating as a legit business. A little extra effort upfront can save you a lot of stress on moving day
What questions should customers think through before talking to professionals about their project?
Customers should think about a few key things before reaching out:
• What exactly needs to be moved or hauled? A list of items or photos helps a ton.
• Are there any stairs, elevators, or tight access areas?
• What’s the parking situation like at both locations?
• When do you need the job done? (Exact day/timeframe)
The more details you can give upfront, the faster and more accurate the quote will be. It also helps me show up prepared with the right tools and crew to get it done efficiently.
