What should the customer know about your pricing (e.g., discounts, fees)?
At TurfPros, we are dedicated to developing and keeping a healthy turf stand. In the spring and fall, when fescues, ryes, and bluegrasses are most actively growing, a healthy lawn requires mowing every 4-5 days. We will cut as often as needed, including multiple times a week, but still only charge the single weekly rate - not per trip.
What is your typical process for working with a new customer?
I like to walk the space with a new customer and get a sense of what they're looking for. It also gives me the chance to examine the area for any potential problems and discuss plans for remediation.
What education and/or training do you have that relates to your work?
I have spent the last 12 years working for the Golf Course Superintendents Association of America. In that time I have taught seminars the world over to the professionals who maintain some of the finest playing surfaces. When we say that the TurfPros offer "world class" service, we mean it in the literal sense. We have traveled the globe learning from and teaching to the best and brightest in professional turf maintenance.
How did you get started doing this type of work?
I had been in professional turf for some time and began to offer limited services in my neighborhood, just to help out, and it grew from there.
What types of customers have you worked with?
Both commercial and residential customers.
Describe a recent project you are fond of. How long did it take?
They key to healthy, and therefore great looking, turf is to have healthy turf. It slows down evapotranspiration, is more resilient to traffic, disease, and drought, and crowds out weeds.
To get to that point if you aren't already there can take a whole season. I recently renovated a yard that had been mowed to infrequently, cut to low, and done often with a bull blade. This all thins the turf stand and invites weeds to take over.
I dethatched, sprayed the weeds, aerated, overseeded and topdressed with compost. The seeds germinated and have begun to fill in and the lawn looks so much better. But it wont be at full strength until the spring. The process, if done correctly in the fall, will take 6 to 8 months to bring all the way back to full coverage and high quality.
What advice would you give a customer looking to hire a provider in your area of work?
Check their background and knowledge. Ask some questions about your particular space. Each lawn has its own unique growing conditions called a microclimate. Shade, traffic, wind, soil texture, rain and irrigation all play a role in how your lawn should be managed. A one size fits all approach does not work well.
Ask them not just for pricing, but for a detailed plan that includes nutrition, irrigation, mowing frequency, height of cut and additional services offered. Look for someone who wants to manage the turf, not just cut the grass.
What questions should customers think through before talking to professionals about their project?
Walk your lawn solo to get a sense of what you'd like to see happen with the space. Are there bare spots to be filled in? Are there areas that remain wet after rain or irrigation? Are there high traffic or shaded areas that need specialized seed?
The more you know and can tell the Pro about what you want to see happen the better they can make it happen for you.