MorTechUSA Tech Support

Serves Hayward, CA

35244

Hired 1760 times

3 employees

26 years in business

Not yet available

4.9

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Square cash app, Stripe, Venmo, and Zelle.

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Credentials

Background Check

Stephen Morton
Completed on 12/1/2019

Introduction

MorTech is an online computer repair company that specializes in: o PC & MAC COMPUTER ONLINE SUPPORT • Slow Performance • Virus removal • Remote Data Recovery • Computer Reconfiguration/Factory Reset • Mac & PC Blue Screen Errors o Data Network and Technology support • Domain & URL registration & moves • Website & Email registration & moves. • Slow Network Performance • Slow Internet • Network Printers • Network Administration • Office Automation Our PC, and Apple Computer Engineers & IBM trained Data Network Support Engineers have vast experience in online support. If you need computer support or a data network problem Mortech Computers is available Immediately to help online. MorTech Computers are 8 time Thumbtack "Top Pro's".

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

All prices quoted through Thumbtack are estimates until a technician can evaluate the job online. Most estimates are pretty close because MorTech Computers has done many jobs in many different areas through Thumbtack so you can use the estimated price as a pretty good ballpark figure on how much you will be charged.

What is your typical process for working with a new customer?

A proper introduction is always important. Then a short discussion over the phone to find out exactly what the "problem" is. Then the technician will sign on to your computer remotely to do an evaluation. then the technician will contact the customer with some more accurate time and cost for the remote services.

What education and/or training do you have that relates to your work?

Trained by IBM in LAN and WAN networking, PC repair. and Data Recovery. We also repair all Mac computers

How did you get started doing this type of work?

Trained by, and worked for IBM for 8 years as a Small Systems and Network Engineer .

What types of customers have you worked with?

We service both Residencial and Commercial. PC's, Macs, and computer networks

Describe a recent project you are fond of. How long did it take?

Helped a Sr. client in Texas reset her Macbook Pro password that she hadn't known for 4 years. This was preventing her from doing updates and upgrades to her computer.

What advice would you give a customer looking to hire a provider in your area of work?

Try to know the model numbers of the equipment your making the Thumbtack service request for.

What questions should customers think through before talking to professionals about their project?

What is the model name or number of your computer, how much memory does it have, and how big is the hard drive.