Service Desk West, Inc.

Serves Huntington Beach, CA

35244

Hired 25 times

5 employees

16 years in business

Not yet available

4.5

This pro accepts payments via Cash, Credit card, PayPal, Square cash app, Venmo, and Zelle.

Next Service

Hours

Sun 8:00 am - 7:00 pm

Mon 8:00 am - 7:00 pm

Tues 8:00 am - 7:00 pm

Wed 8:00 am - 7:00 pm

Thurs 8:00 am - 7:00 pm

Fri 8:00 am - 7:00 pm

Sat 8:00 am - 7:00 pm

Credentials

Background Check

Francine Otterson
Completed on 8/22/2023

Introduction

Service Desk West has over 20 years specializing in providing small businesses experienced professional, IT/Technology support and business process improvement solutions that fit their unique business needs We take great pride on truly focusing on each of our customers unique business objectives, needs and function to ensure they have the technology support and solutions that will benefit them now and in the future.

Q&A

What is your typical process for working with a new customer?

Our typical process when working with a new client is to talk with them first about their business and then discuss what issues and/or request they are trying to address. Having this knowledge of their business upfront and then their needs allows us to have a clearer understanding to ensure we are providing the best effective support and solutions for their particular needs.

What education and/or training do you have that relates to your work?

Our combined staff has over 20 years of experience in the IT/Technology field with expertise in various operating systems, software, hardware as well network and telecommunications implementation and support. In addition to software development/design for Access database and websites plus business process improvement expertise. Our education includes Bachelors in Computer Information Systems and Database Design; Microsoft MVP (Most Valuable Partner) and various partnerships and certifications

How did you get started doing this type of work?

I was always the go-to person for technology related issues even though that was not in my current job role(s). I realized that since I enjoyed doing it that I needed to make a change from the current educational path I was in at College. I switched from Accounting to Computer Information Systems and Database Development. Followed by working in the enterprise sector to IT Managment level I then used this background and expertise to launch Service Desk West

What types of customers have you worked with?

Service Desk West has worked with and partnered with variety size of clients including 1 - 3 person shops to 15 - 30+. Our clients are diverse and include but not limited to home business; real estate, law offices, medical offices, manufacturing and accounting, etc...

What advice would you give a customer looking to hire a provider in your area of work?

Ask the provider about their background and experience plus their cost structure and availability. Most important did they ask you the important questions to provide you the best support/solution for your specific needs. This may include questions about your environment, needs and expectations as well as the impact of the issue and your preferred form of communication. It is important to have IT/Technology support person/business that is focused on your best interest.

What questions should customers think through before talking to professionals about their project?

It is beneficial to have an understanding of the purpose of the project and how it connects to your overall objective including having a timeline and budget. We are often consulted with on helping business and individuals answer those questions as well as the actual work on the project. Having this information gives the provider a framework to start the process and communications with you.