ZDW Pro IT Solutions

Serves Novato, CA

35244

Hired 118 times

3 employees

21 years in business

Not yet available

5.0

This pro accepts payments via Cash, Check, PayPal, and Zelle.

Next Service

Hours

Sun Closed

Mon 8:00 am - 8:00 pm

Tues 8:00 am - 8:00 pm

Wed 8:00 am - 8:00 pm

Thurs 8:00 am - 8:00 pm

Fri 8:00 am - 6:00 pm

Sat Closed

Credentials

Background Check

Zhen Dong Wu
Completed on 2/4/2025

Introduction

NOTICE: WE DON'T PROVIDE WIRING SERVICE FOR RESIDENTIAL. ZDW Pro has been providing IT services in the San Francisco Bay Area since 2004. We deliver top-notch IT solutions to home users and small to medium-sized businesses. All our staff are U.S. citizens, and we all passed TS/SCI (Secret to Top Secret/Sensitive Compartmented Information) clearance. Our highly skilled professionals hold certifications like CompTIA A+, Cisco CCNA, Microsoft MCSE, and CISSP. We are committed to delivering prompt, high-quality services at reasonable prices, ensuring your complete satisfaction. Our services include, but are not limited to: 1. Support on Windows and Mac OS (Desktop, Laptop) . Popup Ads Windows, Virus, Trojan & Spyware Removal . Email Client Software Database troubleshooting, repair and recovery . Hardware installation, upgrade, troubleshooting and repair . Operating system support . Network Printer/Scanner installation and troubleshooting . Emergency Data Recovery . Password Recovery 2. Enterprise servers / services /applications support (Physical, VM, Cloud) . New setup . Server/Service migration . Advanced email security . Cyber vulnerability management . Professional Data Backup Solutions (Local, Off-site) 3. Modern Workspace migration, support and troubleshooting . Office 365 (Exchange, SharePoint, etc.) . Microsoft Entra (Azure) . Google Workspace 4. Networking . Internet, Intranet setup and troubleshooting . Advanced Router/ Switch/ Firewall / VPN Configuration, Trouble shooting. Various network vendor's products supported: like Cisco, SonicWall, Ubiquiti, Fortinet, etc. 5. Security Surveillance / Alarm System design and installation

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

When it comes to our IT service pricing, here’s what you need to know: Straightforward and Transparent: Our pricing system is designed to be simple and clear. Efficient Service: Most jobs are completed within two hours, ensuring timely and effective solutions. Estimates: All prices quoted through Thumbtack are estimates. Based on our extensive experience in previous projects in various fields, these estimates are generally very accurate and can provide you with reliable ballpark figures. Minimum Charge for Services: For home onsite service minimum charge is 1 hour. For business onsite service, there is a minimum charge of 2 hours. Billing Increments: All services, whether remote or onsite, are billed in 15-minute increments after the Minimum Charge. Travel Fee: There is a $30 travel fee for all onsite services. We strive to provide exceptional IT solutions while maintaining competitive and transparent pricing. If you have any questions or need more information, feel free to reach out!

What is your typical process for working with a new customer?

We believe starting with a brief phone discussion to identify the problem is key to effectively solving the issue. We usually start with free phone diagnostic, which our customers appreciate as it sometimes helps fix small issues with our tips at no cost. The next step is to provide a estimate or proposal based on the phone diagnosis.

What education and/or training do you have that relates to your work?

At ZDW Pro, We hold esteemed certifications such as CompTIA A+, Cisco CCNA, Microsoft MCSE, CISSP. These certifications represent rigorous training and a deep understanding of IT principles, network systems, and computer hardware. Our expertise covers areas like networking, system administration, system upgrading, computer component replacement, software and hardware installation, and vulnerability management. This comprehensive training ensures that we can provide top-notch IT solutions and support to our clients. You can learn more about our experience from the attached photos.

What types of customers have you worked with?

We cater to a diverse clientele, including teachers, professionals, engineers, lawyers, doctors, and ISPs. From individual users and self-employed professionals to small and medium-sized businesses, our clients appreciate our commitment to excellence. The positive feedback we receive inspires us to keep improving our services. You can learn more about our clients and their feedback from our website or the attached photos on our Thumbtack profile.