Svetek IT Experts

Serves San Jose, CA

35244

Hired 139 times

5 employees

4 years in business

$150/hour

4.9

This pro accepts payments via Cash, Check, Credit card, and Stripe.

Next Service

Hours

Sun Closed

Mon 9:00 am - 5:00 pm

Tues 9:00 am - 5:00 pm

Wed 9:00 am - 5:00 pm

Thurs 9:00 am - 5:00 pm

Fri 9:00 am - 5:00 pm

Sat 9:00 am - 5:00 pm

Credentials

Background Check

Oleksandr Kirilin
Completed on 8/30/2022

Introduction

As your trusted partner, we recognize businesses' hurdles in aligning technology to enhance productivity. With our predictable cost 24/7 IT department experience, you and your team gain the resources needed to maintain uptime, mitigate security risks, boost productivity, and maximize your technology investment. Our expertise in business automation allows you to prioritize what matters most. We handle deploying and managing both on-premises and cloud resources, including unified communications and modern telephony services.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

All services are billed in 30 min intervals at $140.00 per hour residential or $180 commercial for network, server, or PC/laptop, cloud IT infrastructure, or integration projects, including low-voltage (UTP) service or installation. A $90 minimum travel fee is applied if an on-site visit is required. Subscribers to our service receive a discount.

What is your typical process for working with a new customer?

Remote troubleshooting, resolution, consultation, and on-site visit if required.

What education and/or training do you have that relates to your work?

20+ years of experience deploying small business and corporate solutions.

How did you get started doing this type of work?

Started with telephony support and enjoyed expanding our knowledge ever since.

What types of customers have you worked with?

Small businesses, corporate, and some residential.

Describe a recent project you are fond of. How long did it take?

Simple solutions bring joy to both our clients and us, such as aiding a rural parish struggling with a weak internet connection. The cost estimate from a local telecommunications company to boost internet speed and minimize connectivity issues was unaffordable. Instead, we implemented Starlink, resolving the problem effortlessly. Presently, both internet connectivity and phone services operate seamlessly through Starlink, providing the church with a dependable internet connection for various purposes, including VoIP, video service broadcasts, and surveillance.

What advice would you give a customer looking to hire a provider in your area of work?

Seek out a provider focused on simplifying your life, rather than pushing additional products onto you.

What questions should customers think through before talking to professionals about their project?

Provide a general outline of the problem you aim to resolve, rather than focusing solely on the technical approach you believe is required.