Mad River Technology #1 Premium Support 4 PC/MAC

Serves San Leandro, CA

35244

Hired 97 times

1 employee

2 years in business

$75

5.0

This pro accepts payments via Apple Pay, Cash, Check, Credit card, and Stripe.

Next Service

Hours

Sun 8:00 am - 6:00 pm

Mon 8:00 am - 6:00 pm

Tues 8:00 am - 6:00 pm

Wed 8:00 am - 6:00 pm

Thurs 8:00 am - 6:00 pm

Fri 8:00 am - 6:00 pm

Sat 8:00 am - 6:00 pm

Credentials

Background Check

Daniel Purdy
Completed on 2/29/2024

Introduction

Mad River Technology, based in Livermore, California, is dedicated to delivering white glove services to our valued customers bringing you 23 years of experience. Mad River Technology was established with a clear objective: to provide exceptional IT services and alleviate any concerns related to technology, ensuring that you can enjoy using your devices without any worries. We are proud to be an Amazon eero Pro Installer, a TP-Link Solution X Partner, Ring & Blink Dealer, and a Turing AI Partner further demonstrating our expertise and commitment to providing comprehensive solutions for all your technology needs. Rest assured, Mad River Technology is fully insured with General Liability Insurance, ensuring that we can meet all your business requirements. Visit our Services Page on our website for a complete list of services

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our pricing system is designed to be straightforward and transparent. For diagnostics, we charge a flat fee of $75 If Diagnostic's are not needed, then a complete project price proposal will be sent to you. Most jobs are typically completed within an hour to two hours, ensuring efficient and timely service.

What is your typical process for working with a new customer?

At Mad River Technology, we follow a standard procedure when dealing with customers, which involves conducting a thorough diagnostic assessment of the problem they are facing. This process usually begins with an onsite visit to the customer's location, as it allows us to have a comprehensive understanding of the issue by assessing the entire environment. While certain diagnostics can be performed remotely, we believe that an onsite visit provides the most accurate and detailed analysis of the situation.

How did you get started doing this type of work?

My journey in the technology industry began during my final year of high school when I joined a local computer store. Since then, I have dedicated 23 years of my professional life to the corporate IT world. However, I recently made the decision to venture into entrepreneurship and establish my own business. My aim is to offer a unique and exceptional level of IT tech support, characterized by a white glove service approach that is not commonly found in this field.

What types of customers have you worked with?

Mad River Technology collaborates with a diverse range of clients, including small businesses, machine shops, restaurants, and individual home users. Our clientele is varied and encompasses a wide spectrum of industries and needs of our customers. We pride ourselves on our ability to handle projects of any size, demonstrating our commitment to providing top-notch services to all our customers, regardless of the scale of their requirements.