Overclocked Technologies

Serves Atlanta, GA

35244

Hired 78 times

1 employee

22 years in business

Not yet available

4.9

This pro accepts payments via Cash, Credit card, PayPal, Venmo, and Zelle.

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Credentials

Background Check

Stacey Mcdonald
Completed on 8/24/2024

Introduction

Overclocked Technologies is family owned, operated, and backed by 27 years of computer, networking and consulting experience. We are sure to fulfill all of your technology service needs. We pride ourselves on our ability to diagnose, repair and explain computer and networking problems in a way that even the novice computer user can understand. Located just south of Atlanta in McDonough, GA, our technicians are available to come out to your home or office when it is convenient for you. Our staff includes Microsoft Certified Professionals and CompTIA A+ & Net+ certified technicians.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

$60 diagnostic fee for computers repairs. Rates are hourly for most other services.

What is your typical process for working with a new customer?

I like to call them to better understand the problem. I then explain my pricing let them decide how to proceed.

What education and/or training do you have that relates to your work?

27 years in the IT industry. Microsoft Certified Professional, CompTIA A+ and Net+ Certified.

How did you get started doing this type of work?

I have always been the go to person for friends and family when they needed technology related help. I really enjoy this type of work so it made sense to do it full time.

What types of customers have you worked with?

Both residential and commercial customers. I have experience working with technology savvy and not so technology savvy users. My focus is on customer service!

Describe a recent project you are fond of. How long did it take?

I work a lot with our senior community who is not really familiar with technology. Recently I helped a lady get her wireless printer working, moved two televisions, and setup a firestick for her. Took about an hour. I enjoy anytime I get to help and meet our senior community!

What advice would you give a customer looking to hire a provider in your area of work?

It is not always about the lowest price. Look for experience and make the pro you choose is insured. You want the job done right the first time and any damages the pro may cause are covered.

What questions should customers think through before talking to professionals about their project?

Is the pro insured? What is your budget? When you would like the project done? Do you want the pro to come to you? or would you like to bring your device to them?