Novaj Tech

Serves Bronx, NY

35244

Hired 263 times

2 employees

4 years in business

$150/hour

4.9

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Stripe, Venmo, and Zelle.

Next Service

Hours

Sun 9:00 am - 11:59 pm

Mon 9:00 am - 11:59 pm

Tues 9:00 am - 11:59 pm

Wed 9:00 am - 11:59 pm

Thurs 9:00 am - 11:59 pm

Fri 9:00 am - 11:59 pm

Sat 9:00 am - 11:59 pm

Credentials

Background Check

Besnik Novaj
Completed on 9/2/2021

Introduction

Tired of frustrating tech issues slowing you down? Novaj Tech delivers expert IT support, networking, Wi-Fi upgrades, and security camera installations for homes and small businesses in New York and surrounding areas. We wipe out Wi-Fi dead zones, solve computer problems fast, and install secure surveillance systems—all with straightforward explanations, no confusing jargon, and a personal touch that respects your time and space. Backed by 15+ years of proven expertise, we provide quick, reliable solutions that keep you connected and protected. Our Services: • Home Networking & Wi-Fi: Maximize speeds, eliminate dead spots, set up mesh systems, and secure smart homes. • IT Support: Fix Windows/Mac issues, configure devices, recover lost data, and handle hardware/software needs. • Security Cameras: Professional indoor/outdoor setups with easy remote viewing. • Small Business IT: Custom network designs, server management, ongoing tech support, and strong cybersecurity. Why Novaj Tech Stands Out: • 15+ years of hands-on experience • Consistent 5-star Thumbtack reviews • Fully insured with super-fast response times • Honest, no-surprises service—we treat every job like it’s our own home or business Experience the difference: Our clients choose us first and stick with us, thanks to our unbeatable reliability and results. Contact Novaj Tech today for simple, effective tech solutions. Questions? Let’s chat about your needs!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

My pricing is structured to be clear and fair, based on the work involved: - Consultation Fee: $150 flat This covers diagnostics, travel, and job prep. - Hourly Rate: $150/hour Example: - 1 hour = $300 total - hours = $450 total Additional time billed at $150/hour. Business clients: $225 + $225/hr Manhattan business clients: $300 + $300/hr Non-business hours work: 1.5x rate Final pricing may vary depending on job complexity or unexpected issues. I’ll always explain any changes in advance.

What is your typical process for working with a new customer?

I start by understanding your issue or project goal in detail. I’ll let you know right away if it’s something I can handle confidently—I don’t take on work blindly. I’m transparent throughout the process and happy to walk you through what I’m doing, especially if you’re curious about the tech side. Communication and clarity are key to getting it done right.

What education and/or training do you have that relates to your work?

I have a bachelor’s degree, but more importantly, I bring nearly 20 years of hands-on experience—10+ years professionally and another decade of personal experience before that. Certifications are helpful, but real-world troubleshooting, networking, and system building come from experience—and that’s what I bring to the table.

How did you get started doing this type of work?

I’ve been into technology since I was a kid—it’s always come naturally to me. Over the years, I saw how tech could truly make people’s lives easier—at home, at work, and everywhere in between. After working as an IT professional for years, I decided to take that knowledge and create my own business, delivering high-quality service directly to clients.

What types of customers have you worked with?

I mostly work with residential clients and local small businesses—including construction companies, cabinet manufacturers, roofing contractors, and other trades. Many of these businesses use industry-specific software, and I help them keep everything running smoothly—even when support from the vendor is limited.

Describe a recent project you are fond of. How long did it take?

I recently helped a small business relocate to a new office, handling their full IT move—network setup, workstation connections, 20 security cameras, and 10 wireless access points. They’re now a managed client, and I provide daily maintenance and support. Another successful project was an office move in Manhattan, where I brought over all networking and computers and had everything up and running on day one. Smooth transitions like these are what I focus on delivering.

What advice would you give a customer looking to hire a provider in your area of work?

Provide as much detail about your issue or goals as you can. The more we know, the better we can plan. Also, work with providers who have a solid track record—reliable tech work isn’t just about fixing the problem today, but making sure it’s done right so you’re not fixing it again next month.

What questions should customers think through before talking to professionals about their project?

The biggest one: What’s your end goal? Knowing your final objective helps me give you the best solution—there are often many ways to approach a tech problem, but we want the right one for your situation.