What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and flat-rate — no surprise invoices or confusing hourly charges. We offer tiered service packages designed around your business size and compliance needs, with everything from essential IT coverage to fully managed, security-focused solutions. Discounts are available for multi-year commitments or bundled services like security awareness training, compliance audits, and cloud migrations.
What is your typical process for working with a new customer?
We start with a quick discovery call to understand your goals and current IT challenges. From there, we schedule a complimentary on-site or virtual IT assessment. Once we understand your environment, we deliver a clear, jargon-free proposal outlining exactly what you’ll get and what we’ll manage. Once approved, our onboarding is fast, structured, and stress-free — we typically get you up and running in under 30 days, with zero downtime for your team.
What education and/or training do you have that relates to your work?
Our team is made up of certified experts with training in cybersecurity, compliance (HIPAA, CMMC, SOC2), and infrastructure design. Personally, I draw from my military background where I learned the value of precision, process, and rapid response. That discipline carries over into how we manage tech — no guessing, just reliable systems and clear communication.
How did you get started doing this type of work?
After serving in the U.S. military, I transitioned into IT and quickly realized most businesses are underserved — overwhelmed by technical jargon and lacking clear, fast support. I started SimplyUp to provide what I wish more businesses had: simple, structured, secure IT that just works — backed by people who pick up the phone when you call.
What types of customers have you worked with?
We specialize in supporting law firms, dental offices, medical practices, financial services, and other compliance-focused industries. Most of our clients have between 10 and 200 staff members and rely on us to be their full IT department, handling everything from helpdesk support to cybersecurity and cloud infrastructure.
Describe a recent project you are fond of. How long did it take?
We recently helped a multi-site dental group migrate off outdated servers and consolidate data from multiple sources (NAS, OneDrive, legacy drives) into a secure, cloud-based file system. We implemented advanced security, centralized backups, and fully remote access — all within 21 days. The result: no more file chaos, zero data loss, and a noticeably happier staff.
What advice would you give a customer looking to hire a provider in your area of work?
Don’t just compare prices — compare responsiveness, process, and alignment with your values. A good IT provider won’t just fix issues — they’ll prevent them, communicate clearly, and make your life easier. Look for providers who offer clear documentation, structured onboarding, and 24/7 support you can reach without waiting on hold.
What questions should customers think through before talking to professionals about their project?
• What are our biggest IT pain points right now?
• Are we compliant with our industry’s data security requirements?
• How much downtime can our business afford?
• What would ideal IT support look like for our staff?
• Do we want a partner to fully manage IT, or just support us on-call?