Floor Coverings International of West Denver

Serves Denver, CO

35244

Hired 2 times

3 employees

3 years in business

Free on-site estimate

5.0

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun Closed
Mon 9:00 am - 6:00 pm
Tues 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thurs 9:00 am - 6:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 3:00 pm

Credentials

Background Check

Erin Raney 
Completed on 12/6/2022 

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Introduction

We are a family owned and operated flooring company. We make choosing and installing new floors in your home easy and convenient by bringing the showroom to your door. We provide quality products and guarantee our workmanship for floors that will last and add value to any home. Every project is custom designed to fit your needs. We carry hardwoods, luxury vinyl, laminates, tile, carpet, area rugs and much more. Call us for a complimentary in-home estimate to get started on the floors of your dreams!

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We offer honest and upfront pricing. We do not have hidden fees or charge you later for add-ons or change orders. Our estimates include all labor and materials to do the job right.

What is your typical process for working with a new customer?

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We come to you with over 3,000 flooring samples in our mobile showroom. We evaluate and measure your space and take into consideration all the large and small details to give you a price for the entire project, NOT and estimate! We will schedule the installation with our expert installers and come back 7-10 days later to ensure you are happy with the results!

What education and/or training do you have that relates to your work?

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All of our employees undergo online and in-person trainings to ensure we are experts at what we do. We are always up to date with the newest design trends, product features and installation.

How did you get started doing this type of work?

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Steve and daughter, Erin Raney both found themselves at a crossroads with their respective careers. After lots of research, opening a flooring franchise seemed like the right fit. Steve has always enjoyed doing a lot of his own home improvement projects, including many complicated flooring installations! After 37 years in the software industry, he decided to pursue a career in something he loved and enjoys meeting and working with clients to achieve their goals. Erin Raney has spent over 12 years working in government and customer service focused positions. FCI of West Denver provided an opportunity to combine her experience providing the best quality service experience and her love of design. She loves working with clients to customize the perfect floors for everyone she meets with.

What types of customers have you worked with?

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We've worked with people from all walks of life. Whether you're starting a family in a new home, selling or renting a property, or want to update the look and feel of your home, we are happy to help!

Describe a recent project you are fond of. How long did it take?

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We recently installed carpeting in a home theater room. The customer went with a fun and dramatic look that incorporated a patterned carpet with old-style film reels and coal black carpet accents. Our installer did an amazing job working with a difficult pattern, custom risers and staging. We also installed sheet vinyl in an "art room" and re-carpeted a small stairwell and landing. The entire project took less than a month from our initial consultation to installation and looks absolutely fantastic!

What advice would you give a customer looking to hire a provider in your area of work?

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Look for a business that will guarantee their work and has liability insurance. Beware of fine print or anything that promises "free installation, etc." You may end up paying more after the project is finished.

What questions should customers think through before talking to professionals about their project?

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Is this an estimate or a project price? Does it include things like removal and haul away of existing flooring, subfloor preparation, replacing new trim or baseboards, transitions, furniture and appliance moves? Make sure they are transparent in services and costs included.

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