ZENAS CUSTOM LLC

Serves Winston Salem, NC

35244

Hired 34 times

2 employees

11 years in business

Free on-site estimate

5.0

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Venmo, and Zelle.

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Credentials

Background Check

Holland Wilbanks 
Completed on 3/27/2025 

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Introduction

We have been in the construction trade for over 20 years. Zenas Custom Marble & Tile specializes in custom kitchen & bathroom remodels. We've only been on the Thumbtack platform for a year, but we have five stars with Home Advisor/ Angi leads also. Our main focus is to make sure the customer is pleased with the project we are doing, and if the customer is not satisfied, we will fix or replace it. We take pride in our work.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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At Zenas Custom LLC, we believe in transparent and competitive pricing. Here's what you should know: Free Estimates: We provide free, no-obligation estimates so you know what to expect before any work begins. No Hidden Fees: Our quotes are clear and upfront — no surprise charges or hidden costs. Customized Pricing: Every home is different. We tailor our pricing based on the scope of the project, materials selected, and square footage. Package Discounts: We offer discounts for multi-room or whole-home tile projects. Military & Senior Discounts: We proudly offer special pricing for veterans, active-duty military, and seniors. We aim to provide quality tile work at a fair price, with honesty and craftsmanship at the core of what we do. I have to estimate before giving price. I do require 50% up front 50% on completion.

What is your typical process for working with a new customer?

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At Zenas Custom LLC, we strive to make the process smooth, clear, and stress-free from start to finish. Here’s what you can expect when working with us: Initial Consultation: We start with a conversation — either in-person, over the phone, or via email — to understand your vision, needs, and timeline. On-Site Assessment: We schedule a visit to your home or project site to take measurements, evaluate the space, and discuss design options, materials, and budget. Detailed Estimate: Based on the assessment, we provide a detailed, written estimate outlining the scope of work, materials, timeline, and total cost. Design & Material Selection: We guide you through selecting tile, marble, or other materials that fit your style and needs. We’re happy to offer recommendations based on experience and current trends. Scheduling & Prep: Once the estimate is approved, we schedule your project and ensure all materials are ordered and ready. We also provide prep instructions to make the installation process go smoothly. Installation: Our skilled team handles the installation with precision, cleanliness, and care. We keep communication open throughout the process to ensure everything is on track. Final Walkthrough: After completion, we walk you through the finished work to make sure you're 100% satisfied. We’re committed to delivering quality craftsmanship and exceptional customer service at every step. Contacting through mobile phone then in home estimate.

What education and/or training do you have that relates to your work?

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At Zenas Custom LLC, our team brings years of hands-on experience and professional training in tile installation, stonework, and custom design. Our background includes: Over 21 years of experience working on residential and commercial tile and marble projects of all sizes. Specialized training in waterproofing systems, grout and adhesive technology in tile setting materials.

How did you get started doing this type of work?

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I got into Construction right out of high school. I like working with my hands,

What types of customers have you worked with?

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Homeowners, Home Builders, Interior designers, Commercial properties and Managment Companies.

Describe a recent project you are fond of. How long did it take?

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One recent project we're especially proud of was a custom master bathroom renovation for a residential client. The job involved installing large-format porcelain tile on the floors and walls, a custom walk-in shower with mosaic accents, and a marble vanity backsplash. The client had a specific vision, and we worked closely with them to select materials that matched their style and budget. The precision needed for the layout—especially with the mosaics and large tile cuts—made it a rewarding challenge. The entire project took about three weeks from start to finish, including prep work, waterproofing, installation, and finishing touches. The end result was a sleek, high-end look that the homeowner loved — and so did we. It's projects like these that remind us why we’re passionate about what we do.

What advice would you give a customer looking to hire a provider in your area of work?

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When hiring a tile contractor, it's important to look for a provider who combines craftsmanship, experience, and clear communication. Here are a few tips to help you choose the right professional: Check References and Reviews – Look for consistent positive feedback and ask for photos of previous projects to get a sense of the quality and style. Verify Licensing and Insurance – Make sure the contractor is properly licensed and insured to protect yourself and your home. Ask About Experience – Residential tile work can vary widely in complexity. Be sure the installer has experience with the specific type of tile and layout you want. Get a Detailed Estimate – A professional will provide a written estimate that includes materials, labor, timeline, and any potential additional costs. Communicate Clearly – Choose a provider who listens to your vision, answers your questions clearly, and keeps you informed throughout the project. Taking the time to vet your tile installer ensures a smoother experience and long-lasting results you’ll love in your home.

What questions should customers think through before talking to professionals about their project?

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Before reaching out to a tile professional, it’s helpful for customers to consider the following questions to ensure a smoother and more successful project: What is the scope of your project? Are you tiling a kitchen backsplash, a bathroom floor, a shower, or a whole home? The more specific you are, the easier it is for us to provide accurate guidance and estimates. What type of tile do you envision? Think about the material (ceramic, porcelain, natural stone, etc.), color, size, and pattern. If you're unsure, having inspiration photos or a general style in mind can help. What is your budget? Knowing your budget range will help the contractor suggest materials and layouts that align with your goals without overspending. What is your ideal timeline? Do you have a specific deadline or event in mind? Sharing your timeframe upfront allows professionals to plan accordingly. Do you have existing issues to address? Are there concerns like water damage, uneven floors, or old tile removal? Letting the installer know early can help avoid surprises during the job. Having clear answers to these questions will lead to more productive conversations and help your tile professional create a plan that fits your vision, needs, and home.

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