Floor Coverings International NE Columbus

Serves Westerville, OH

35244

Hired 4 times

3 employees

3 years in business

Free on-site estimate

4.9

This pro accepts payments via Cash, Check, and Credit card.

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Credentials

Background Check

Todd Pohlmann
Completed on 7/24/2022

Introduction

Hello! Our names are Todd and Lauren Pohlmann and we are the proud owners of Floor Coverings International of Northeast Columbus. We have a passion for design and helping our customers create their dream homes. Our Mobile Showroom comes directly to YOU so you are able to see the product in your own space!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our flooring project estimates include both material costs and installation costs. This way, there are no surprises when your flooring project is complete. We offer customized quotes for every customer, tailored to fit your specific needs!

What is your typical process for working with a new customer?

Our signature consultations streamline the flooring selection and installation process in four simple steps. Here’s what you can expect when you schedule a free in-home meeting with a Design Associate: 1) Personal Consultation. Every appointment is assigned to a designated flooring professional. You will always have access to your Design Associate from start to finish. 2) In-Home Shopping. We’ll arrive in our Mobile Flooring Showroom® and bring over 3,000 product options directly to your home, so you can visualize how each will look in your space’s lighting, décor and style. 3) Budget Conscious Proposals. Once your Design Associate has a good understanding of your goals and budget, you can expect several proposal options that perfectly balance price with the product and installation. 4) Fast Quotes. During your consultation, our Design Associate will deliver complete proposal options for your flooring project the same day.* *Larger projects may take up to 48-hours to deliver a complete proposal. Commercial project estimates will vary.

What education and/or training do you have that relates to your work?

Our Design Associates obtain over 100 hours of training prior to going on their first appointment. We also require continuing education programs since the flooring industry is constantly changing!

How did you get started doing this type of work?

We chose this type of work because of our love for design, helping others, and our community. Our process makes things easy for the customer and we get to be problem-solvers, not sales people.

What types of customers have you worked with?

We work with both residential and commercial customers, and with over 3000 flooring samples in our Mobile Showroom (and access to MUCH more), we have a solution for everyone!

What advice would you give a customer looking to hire a provider in your area of work?

One of the things that makes us stick out at Floor Coverings International® is we truly take pride in the work we do for you. From the moment our Design Associates walk through your door, they build the kind of trust that makes your project all that more valuable. We respect your time, your home and everything else. We are with you from the beginning of your project to the end, and we understand how important communication is. That’s why we provide you with a single point of contact for the duration of your project.

What questions should customers think through before talking to professionals about their project?

We are happy to explore several different options with our customers during the in-home consultation. Before the consultation, customers may begin thinking about the look and feel they are wanting to achieve, and what spaces they are considering changing.