The Junkluggers of New York City

Serves Upper West Side, NY

35244

Hired 127 times

75 employees

19 years in business

Not yet available

5.0

This pro accepts payments via Check, Credit card, and Zelle.

Next Service

Hours

Sun 7:00 am - 6:00 pm

Mon 7:00 am - 11:00 pm

Tues 7:00 am - 11:00 pm

Wed 7:00 am - 11:00 pm

Thurs 7:00 am - 11:00 pm

Fri 7:00 am - 11:00 pm

Sat 7:00 am - 6:00 pm

Credentials

Background Check

Michele Novy
Completed on 3/23/2023

Introduction

At The Junkluggers, we do junk removal The Green Way, by treating customers and their items with care, respect, and by minimizing what ends up in a landfill. To receive a quote in a timely manner, please include photos of all items you wish to have removed in your initial request :). We provide junk removal services to homes and businesses, removing unwanted items such as appliances, furniture, electronics, clothing, and more! You'll receive a free, no-obligation estimate before we begin. Our crew is fully insured and takes the utmost care with your items as we work. Our goal is to donate, rehome, and recycle everything we possibly can, minimizing what ends up in the landfill. Junkluggers provides a tax-deductible receipt within 2 weeks of the job for any items accepted on your behalf in their network of non-profits! During 2022, The Junkluggers were able to divert over 43,000 items from local landfills through donation.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

The Junkluggers prices are based upon the volume of the truck and scope of work with donations, disposal, recycling and labor included.

What is your typical process for working with a new customer?

• All customers are scheduled within a 2 hour arrival window to receive their no obligation, free quote. • Upon arrival, The Junkluggers will provide a no obligation estimate to and be prepared to remove the items on-site once given approval. Customers may also request an estimate via photos, depending on the scope of the job. • In order to properly provide an estimate, the below information would be required: o Full Address (floor, apartment or suite #) o Onsite Contact first and last name with phone # and email (secondary contact as well, if there is one) o List of items o Pictures of items if possible o Elevator or Stairs (if stairs, what floor) o COI (insurance certificate) required by building? If so, please provide the tenant name or business the space is listed under) and sample PDF document from management - Please advise if we should send this back to the building, you, or both o Exit for items? (what way will we be required to remove) o Preferred 2 hour arrival window along with preferred date if known.

What education and/or training do you have that relates to your work?

All of our employees go through a rigorous training process for: o Driving Training o Lifting, equipment and packing training o Sales Training o Customer Service o Technology/Systems training

What types of customers have you worked with?

• Residential (apartments, co-ops, condos, townhomes, private residence) • Retail • Office Space • Government • Education • Healthcare • Construction

What advice would you give a customer looking to hire a provider in your area of work?

Make sure your estimate and scope of work is in writing! Often times, companies say this is their max estimate however, they come back and try to charge more in the end. Most companies claim to donate items, however they do not actually have a process or donate at all.

What questions should customers think through before talking to professionals about their project?

• What is my timeline? • Are there items I'm considering keeping? • What is my budget?