US Family Turf

Serves Arcadia, CA

35244

Hired 48 times

10 employees

3 years in business

Free on-site estimate

5.0

This pro accepts payments via Cash, Check, Credit card, and Zelle.

Next Service

Hours

Sun Closed
Mon 9:00 am - 5:00 pm
Tues 9:00 am - 5:00 pm
Wed 9:00 am - 5:00 pm
Thurs 9:00 am - 5:00 pm
Fri 9:00 am - 5:00 pm
Sat 9:00 am - 5:00 pm

Credentials

License

License Holder: Peter Michaels 
License Type: C27 - Landscaping Contractor (CA) 
License number: #1105764 
License verified on 6/10/2023 
Valid through 7/1/2025 
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Background Check

Peter Michaels 
Completed on 7/7/2022 

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Introduction

Here at US Family Turf, we are passionate about delivering you and your family a unique artificial grass design. With families of our own, we truly understand the importance of creating high quality, beautiful, and, most importantly, durable spaces for our children and pets. We founded US Family Turf to bring quality and family values to the forefront of the fake grass installation industry. We want to exceed our customers' expectations by delivering a high quality artificial turf installation. We have many years of fake grass installation experience and thousands of satisfied customers. We want to bring you high quality, durable and natural-looking yards. Our experienced crew is committed to offering you solutions to exceed your expectations of what fake grass can do to your yard. We at Us Family Turf strive to deliver you and our customers the same realistic feel and look that natural grass gives, without the maintenance that may limit the use of natural grass. Choosing an artificial grass installation company is important, and there are many out there not representing the true nature of the industry. We are a completely transparent company that believes the most crucial thing in business is putting the customers' needs first and delivery on what was promised. Although we may not be for everyone, we are for the people that want artificial turf with quality, experienced crew installation, and the best features available at a fair price. Recent innovations in synthetic turf technology have made fake grass more durable and more natural-looking than ever. Our experienced crew is dedicated to delivering high quality artificial grass, professional and prompt installation, and outstanding services. We believe in creating a space where artificial grass is so real that you can't tell it is fake.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We offer senior citizen and military discounts. There may be certain times we may offer holiday discounts as well.

What is your typical process for working with a new customer?

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We go through a number of steps: 1. When meeting with the customer, we come together with a design that tailors to their needs. 2. We go through the process of our warranty, installment methods, and products we use. 3. We will then take our measurements of the area that needs to be worked on and the customer will then receive an estimate from us. 4. After agreed upon, we will set project dates and start construction. 5. We will conduct quality control and have a completion done with our customer.

What education and/or training do you have that relates to your work?

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We also have a c27 and construction license, along with having many years in the artificial turf industry.

How did you get started doing this type of work?

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I have a passion for design and functionality in living spaces. This is what led me into the landscaping industry. While working for multiple large companies in my early years, I have prided myself on having the highest quality products and functionality for a fare price.

What types of customers have you worked with?

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We have worked with many customers over the years. Our main customers are families that are looking for high quality and function ability at a fair price. Our turf is great for children and pets that have high usage.

Describe a recent project you are fond of. How long did it take?

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We perform quite a large amount of projects. However, one that we are very fond of is a family that has recently moved to LA for their family. Their front and back yard was completely unusable, it was covered with weeds, gophers, and hills of dirt. We were able to fully transform the yards to become very modern, yet sustainable and made sure it was tailored to their needs. Everything from removing 30 tons of dirt, installing 1000+ Sq Ft of turf, installing 20 tons of rock, 31 plants and trees were installed, an irrigation system that serviced the front and back of their home, double reinforced pavers, and stepping stones were put into this home. This project for their lovely family took us 1 week exactly.

What advice would you give a customer looking to hire a provider in your area of work?

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Look for the specifics. A contractor must be able to put into writing what they are able to perform and what you may want as a customer. When meeting with a contractor, make sure that they are able to listen to your needs and wants. A fully designed front and back yard does not happen within 10 minutes, a design specialist should set enough time with you to be able to sit with you and talk to you through the steps.

What questions should customers think through before talking to professionals about their project?

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Customers should ask themselves what the exact design they are looking for, what they may need to accommodate their lifestyle, the time frame they hope to have their project achieved by and what is in their budget.

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