The Waterproof Group

Serves Snellville, GA

35244

Hired 12 times

14 employees

10 years in business

Free on-site estimate

4.7

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun Closed
Mon 9:00 am - 5:00 pm
Tues 9:00 am - 5:00 pm
Wed 9:00 am - 5:00 pm
Thurs 9:00 am - 5:00 pm
Fri 9:00 am - 5:00 pm
Sat 9:00 am - 1:00 pm

Credentials

Background Check

James Morris 
Completed on 6/5/2024 

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Introduction

At The Waterproof Group, we’re a family-owned waterproofing business based in the metro Atlanta area. Our team is dedicated to providing reliable, high-quality waterproofing services that protect your home or business from water damage. We believe in putting in the hard work necessary to get the job done right, and our attention to detail ensures that every project is completed to our exacting standards. When you work with us, you can trust that we’ll provide honest prices and transparent communication every step of the way. Contact The Waterproof Group today to learn more about how we can help you protect your property from water damage. We are committed to delivering industry-leading services with an "Integrity First" approach in all our interactions with clients. The Waterproof Group is dedicated to prioritizing our customers' needs. Our Google reviews reflect our core values and the high standards we maintain with every project.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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Customers should know that at The Waterproof Group, we prioritize transparency and affordability in our pricing. Here's what you should know: 1. **Competitive Pricing:** We always offer competitive pricing for our services. Our goal is to provide high-quality waterproofing solutions at fair and reasonable rates. 2. **Full Transparency:** We believe in transparent pricing, ensuring that customers understand exactly what they're paying for. Our detailed proposals outline the scope of work, materials used, and associated costs. 3. **Discounts:** We appreciate the contributions of seniors and veterans, and as a token of our gratitude, we offer significant discounts to eligible individuals. This is our way of giving back to those who have served and supported our communities. 4. **No Hidden Fees:** You can trust that there are no hidden fees or surprise charges with our pricing. We believe in honest and straightforward communication throughout the process. By choosing The Waterproof Group, customers can expect fair pricing, transparent communication, and discounts to honor our seniors and veterans.

What is your typical process for working with a new customer?

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At The Waterproof Group, we ensure a seamless and effective process for addressing your waterproofing needs. Our approach is simple and customer-centric, consisting of three straightforward steps: 1. **Initial Call:** We begin with a comprehensive discussion to understand your specific concerns and requirements. This allows us to gather all necessary information and answer any initial questions you may have. 2. **Inspection:** Our experts conduct a thorough on-site inspection to identify the root cause of the issue. This step is crucial for us to assess the situation accurately and recommend the most effective solutions. 3. **Detailed Proposal:** Based on the inspection, we provide a detailed proposal outlining the recommended actions, materials, and costs. Our transparent approach ensures you have a clear understanding of the project scope and pricing. Trust The Waterproof Group to deliver reliable and efficient waterproofing services with our simple and effective 1-2-3 process.

What education and/or training do you have that relates to your work?

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Eric Morris, the owner of The Waterproof Group, brings an extensive construction background and a deep passion for building structures correctly. With years of experience as a Senior Construction Field Engineer, Eric played a key role in many large-scale construction projects, ensuring high standards and quality workmanship. Eric is committed to continuous improvement and professional development. He ensures that his team regularly attends professional training sessions and obtains certifications from various trades and product manufacturers within the industry. This dedication to expertise and excellence is reflected in our memberships and certifications. The Waterproof Group is a proud member of the Basement Health Association and is certified with the federal government as a Service-Disabled Veteran-Owned Small Business (SDVOSB). Additionally, our inspectors are certified structural evaluators, guaranteeing that every project is handled with the utmost expertise and professionalism.

How did you get started doing this type of work?

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Eric Morris, the owner of The Waterproof Group, discovered his passion for construction early in his career. He was drawn to the intricacies of building structures and quickly recognized that a solid foundation is crucial for the longevity and stability of any building. This realization fueled his desire to specialize in foundations and waterproofing, areas he knew were essential for the integrity and durability of structures. Eric's journey in construction began with hands-on experience in various roles, eventually leading him to significant positions, including Senior Construction Field Engineer. His extensive experience in large-scale construction projects solidified his expertise and deepened his commitment to quality workmanship. Driven by a desire to help people and create a company that prioritizes the most critical aspect of any building—its foundation—Eric founded The Waterproof Group. His vision was to offer specialized services that ensure the longevity and stability of structures, providing peace of mind to homeowners and businesses alike. Under his leadership, The Waterproof Group has grown into a trusted name in the industry, known for its dedication to excellence and customer satisfaction.

What types of customers have you worked with?

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At The Waterproof Group, we have had the privilege of working with a diverse range of customers, from small homeowners to large residential management companies, corporations, and general contractors. Our clients include notable names such as Holder Construction, Clark Building Group, Lincoln Property Management, The Cardinal Group, Mercedes Benz Corporate, and CMA, to name a few. We are dedicated to helping anyone who is concerned about the safety, dryness, and longevity of their structures. Whether you are a homeowner needing a small repair or a large corporation requiring extensive waterproofing solutions, The Waterproof Group is here to provide expert services and peace of mind.

Describe a recent project you are fond of. How long did it take?

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One recent project we’re particularly proud of at The Waterproof Group is the vehicular traffic coating and pre-cast concrete repairs of the top level of a parking deck for The Cardinal Group at Kennesaw State University. This project involved applying BASF Masterseal 1500 traffic membrane which is a weather-resistant waterproof coating to the parking deck's surface, ensuring long-term protection against wear and tear from vehicular traffic and harsh weather conditions. We also repaired the concrete "tee" as there were failed weld plate connections causing the deck to move excessively. Our team meticulously prepared the surface, applied the high-performance coating, and ensured a flawless finish that meets the highest standards of safety and durability. This project not only showcases our expertise in waterproofing but also our commitment to delivering exceptional results for our clients. Working with The Cardinal Group at Kennesaw State University was a rewarding experience, and we’re proud to have contributed to the longevity and functionality of their parking infrastructure. This project exemplifies our dedication to quality and our ability to handle large-scale, complex waterproofing challenges.

What advice would you give a customer looking to hire a provider in your area of work?

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When seeking a waterproofing contractor, consider the following key factors to ensure you choose the right professional for your needs: 1. **Experience and Expertise:** Look for a contractor with extensive experience in waterproofing and a proven track record of successful projects. Expertise in foundations, basements, and various waterproofing techniques is crucial. 2. **Certifications and Memberships:** Ensure the contractor holds relevant certifications and memberships in industry organizations, such as the Basement Health Association. This indicates a commitment to professional standards and continuous learning. 3. **Customer Reviews and References:** Check customer reviews and ask for references to get a sense of the contractor's reputation and the quality of their work. Positive feedback from past clients is a good indicator of reliability and satisfaction. 4. **Detailed Proposals:** A reliable contractor should provide a detailed proposal outlining the scope of work, materials to be used, and costs involved. Transparency in their approach demonstrates professionalism and helps you understand what to expect. 5. **Warranty and Guarantees:** Inquire about warranties or guarantees on their work. A contractor who stands behind their services is more likely to deliver high-quality results and address any issues that may arise. 6. **Insurance and Licensing:** Verify that the contractor is fully insured and licensed to operate in your area. This protects you from liability and ensures the contractor meets local regulatory standards. 7. **Professional Training:** Look for contractors who ensure their team regularly attends professional training sessions and obtains certifications. This indicates a dedication to staying updated with the latest techniques and best practices in the industry. By considering these factors, you can make an informed decision and select a waterproofing contractor who will deliver reliable, high-quality service and ensure the safety and longevity of your structure.

What questions should customers think through before talking to professionals about their project?

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Before talking to a waterproofing contractor, customers should consider the following top five questions: 1. **What specific issues are you experiencing?** - Identify any visible signs of water damage, leaks, mold, or moisture in your home. This helps the contractor understand the scope of the problem and recommend appropriate solutions. 2. **Have you noticed any patterns or specific conditions related to the issue?** - Consider if the problem occurs during heavy rain, seems to linger after rain events, or other specific information about when you notice the issue. This information can help pinpoint the source of the problem. 3. **What is the history of the property in terms of water damage or previous repairs?** - Gather information about any past waterproofing efforts or repairs done on the property. This context can provide valuable insights for the contractor. 4. **What are your expectations and budget for the project?** - Think about what you hope to achieve with the waterproofing project and how much you are willing to invest. This helps ensure the contractor can provide solutions that meet your needs and financial constraints. 5. **Are there any specific areas of the property that you are particularly concerned about?** - Identify any specific areas you want the contractor to focus on during their inspection. This ensures no critical areas are overlooked. At The Waterproof Group, we typically ask for: 1. **Details about the visible symptoms of water intrusion or damage.** 2. **Any patterns or conditions that seem to trigger the issue.** 3. **History of previous repairs or waterproofing efforts.** 4. **Customer's goals and budget for the project.** 5. **Specific areas of concern that need to be addressed.** By thinking through these questions, customers can provide comprehensive information to the contractor, facilitating a more accurate assessment and effective solution.

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