Mount Valley Foundation Services

Serves Greenville, SC

35244

Hired 8 times

150 employees

39 years in business

Free on-site estimate

4.3

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Credentials

Background Check

John Thornton
Completed on 11/29/2022

Introduction

Mount Valley Foundation Services, founded in 1986, is a subsidiary of Groundworks, a family of companies that offers superior, proven solutions for your foundation repair, basement waterproofing, crawl space encapsulation, dehumidification, and concrete lifting needs. Mount Valley is the oldest foundation repair company in South Carolina. We have received the HomeAdvisor 2018 Elite Service Award and were a nominee for the South Carolina Better Business Bureau’s 2017 Torch Award. We are active in philanthropy including donating to a Boy Scouts of America Eagle Scout project at a South Carolina State Park and making annual donations to the South Carolina Building Officials Association college scholarship fund. We devote our years of experience, industry knowledge, and specialized training to help customers protect their homes or commercial buildings from water damage, concrete sinking, and foundation failure.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

At Mount Valley Foundation Services, we are transparent about our pricing and offer a range of options to meet your needs and budget. Our rates are based on the scope and complexity of the project, and we offer discounts and special promotions. We also offer financing options to help make your project more affordable. If you have any questions about our pricing, don't hesitate to reach out to us. We are always happy to answer any questions or concerns you may have.

What is your typical process for working with a new customer?

At Mount Valley Foundation Services, we have a process in place to ensure a seamless and positive experience when working with new customers. This includes an initial consultation to discuss your needs and goals, a free in-home inspection to assess the scope of work, a detailed proposal and quote outlining the project details, and the option to finance your project. Our team will work with you to plan and execute the project according to the agreed-upon timeline and budget and will follow up after completion to ensure your satisfaction. If you have any questions or concerns along the way, we are always available to assist you.

What education and/or training do you have that relates to your work?

At Mount Valley Foundation Services, we place a high value on education and training to ensure we can deliver the best possible service and results to our customers. Our team members have professional certifications and degrees in fields related to our services, and we regularly attend industry conferences and seminars to stay up-to-date on the latest trends and best practices. We also have a strong culture of continuous learning and development within our company and offer training and development programs for our team members.

How did you get started doing this type of work?

“I got started in the basement waterproofing and foundation repair industry through extensive training and practical experience. I was fortunate to have the opportunity to learn from national leading experts in the industry, who had decades of experience and shared their knowledge and skills with me. I began my career with hands-on experience and continued to learn and grow through additional training and professional development opportunities. I am passionate about helping homeowners protect their homes and investments and am dedicated to delivering top-quality service and results to our customers. I believe that ongoing education and training are essential to staying at the forefront of our industry and delivering the best possible service to our customers.” -Sales Manager, Mount Valley Foundation Services

What types of customers have you worked with?

At Mount Valley Foundation Services, we have worked with a wide range of customers including homeowners, property managers, and commercial property owners. We have gained a reputation for delivering top-quality service and results to all of our customers. Regardless of the type of customer we are working with, we are committed to delivering the best possible service and results to ensure their satisfaction.

Describe a recent project you are fond of. How long did it take?

One of our recent projects involved providing foundation repair and basement waterproofing services for a homeowner in the Greenville area. The project took a total of three weeks to complete and included reinforcing the foundation, installing a new drainage system and sealing the walls and floors to prevent water damage. The homeowner was extremely satisfied with the results and grateful for our attention to detail and customer service.

What advice would you give a customer looking to hire a provider in your area of work?

When looking to hire a provider in the basement waterproofing, foundation repair and crawl space encapsulation/repair industry, it is important to do your research and compare different options. Look for a provider with engineering expertise, proper licensing, and a track record of success and customer satisfaction. Consider the cost and value of the services and don't be afraid to communicate and ask questions throughout the process. By following these tips, you can help ensure that you find a provider that is a good fit for your needs and budget and delivers high-quality results and customer service.

What questions should customers think through before talking to professionals about their project?

Before talking to professionals about a basement waterproofing, foundation repair or crawl space encapsulation/repair project, think about the specific issues or problems you are experiencing, your goals for the project, your budget, and any specific preferences or concerns you have about materials or techniques. By considering these factors beforehand, you can have a productive and informative conversation with professionals and make informed decisions about your project.