Comfenergy

Serves Winchester, VA

35244

Hired 26 times

55 employees

15 years in business

Free on-site estimate

4.4

This pro accepts payments via Cash, Check, and Credit card.

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Credentials

Background Check

John Levan
Completed on 4/28/2021

Introduction

We are a full service Home Performance Contractor. We begin our interactions with customers with a no cost evaluation of their homes that includes a blower door test, thermal imagery, air flow testing, and a detailed inspection to focus in on the root causes of the problems they seek to correct in their homes. Simply put, our diagnosis leads to a solution of the right problem, not selling you a product. Once we determine the right course of action to solve the problem, we can perform the work too! The most enjoyable part of our job is to hear customers say things like, "I didn't know that about my home!" "Why didn't my heating and cooling professional tell me that?" "I didn't even know that could be fixed." We have the ability to solve comfort issues in homes that nobody else can solve...Things like: -Hot/Cold Rooms- -Drafty areas- -Dusting too often -HVAC running 24/7- -High Utility Bills - -Cold Floors -Musty Odors -Wet Basements -Nasty crawl spaces

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Yes, we have over 100 solutions that we sell. We have standard pricing for each of these solutions based on unit pricing per square foot, per board foot, per linear foot or for each item depending on the solution.

What is your typical process for working with a new customer?

We begin every interaction with a free evaluation of their property to understand their goals and what needs to be done to accomplish them. We end this initial interaction with a detailed proposal that shows what we are going to do, what sequence it needs to be done in, and how much the list of tasks will be.

What education and/or training do you have that relates to your work?

We have Mechanical Engineers, HVAC professionals, and BPI (Building Performance International) Envelope Specialists on hand to develop a well informed plan of attack for our project proposals.

How did you get started doing this type of work?

By recognizing the need for the solutions we install in nearly 100% of the homes build today. One of the two partners in the business was in the HVAC business and the other in Mold Removal and Restoration. Our combined efforts to become trained and experts in Home Performance has paid dividends for our customers.

What types of customers have you worked with?

Most of our customer call us looking to solve a comfort problem in their home. Often times they have self diagnosed, and call looking for insulation. Our process re-focusses the customer on solving the issue they called about rather than providing a unit price for insulation. Most of the time, or customers are unaware of how to solve their problem. This is where we help them the most.

Describe a recent project you are fond of. How long did it take?

Our projects usually take 1 to 5 days to install. We have several case studies of projects that we have installed located on our web site on the "About Us" , "Case Studies" pages.

What advice would you give a customer looking to hire a provider in your area of work?

Don't "self diagnose" the solutions to your home comfort issues. Find someone who will solve your problem, not sell you a product.

What questions should customers think through before talking to professionals about their project?

Customers should ask themselves, "What am I trying to accomplish by insulating _____?" What is the real reason they are searching for an insulation provider?