What should the customer know about your pricing (e.g., discounts, fees)?
We price our services based on the size and condition of the job, not just flat rates. First-time customers may qualify for a discount, and we occasionally run seasonal promotions. All estimates are upfront and transparent—no surprise fees.
What is your typical process for working with a new customer?
We start with a conversation to understand your needs and goals. After that, we provide a clear estimate—often the same day. Once approved, we schedule the service and keep you informed every step of the way. Our team shows up on time, treats your property with respect, and leaves it better than we found it. Follow-ups and satisfaction checks are part of our process too.
What education and/or training do you have that relates to your work?
We’ve spent nearly two decades refining our methods and training our team. Our technicians go through in-house training on safety, equipment handling, customer service, and proper cleaning techniques. We also keep up with industry standards to make sure we’re offering the safest and most effective solutions.
How did you get started doing this type of work?
What started as a small window cleaning side business has grown into a trusted exterior cleaning company serving homes and businesses across the region. I wanted to build something meaningful—providing excellent service while creating jobs and a family-run atmosphere. Nearly 20 years later, we’re still at it, and we love what we do.
What types of customers have you worked with?
We’ve served homeowners, property managers, real estate agents, contractors, storefronts, churches, and commercial clients. Whether it’s a one-bedroom cottage or a historic facility with 1,800 windows, we approach every job with the same care and attention to detail.
Describe a recent project you are fond of. How long did it take?
One project we’re particularly proud of was at the Michelin HNA facility. We were hired to clean the glass railings of their four-story building—a task that required careful planning and creativity. Due to safety restrictions, no one was allowed to lean on or over the railings, so we had to modify our equipment and techniques to meet those parameters.
It took three of our team members a full day to complete the job. There was definitely a learning curve, but the ingenuity and teamwork displayed made it one of those jobs that really reminded us why we love what we do. The customer was very happy with the results—no complaints at all—and we’re now scheduled to perform the service twice a year moving forward.
What advice would you give a customer looking to hire a provider in your area of work?
Look for a company that communicates clearly, has a proven track record, and stands behind their work. Cheap prices can often mean cheap results. A quality provider will be insured, transparent, and focused on protecting your home or property as much as cleaning it.
What questions should customers think through before talking to professionals about their project?
Think about what areas you want cleaned and what your priorities are—curb appeal, maintenance, prep for sale, etc. Know your budget, timeline, and any specific concerns (like pets, landscaping, or delicate surfaces). The more we know, the better we can tailor the service to fit your needs.