What should the customer know about your pricing (e.g., discounts, fees)?
Epic Exterior Services provides transparent pricing based on the size and scope of each job. Here are some key things to know about our pricing:
Customized Quotes: Prices vary depending on the service, property size, and specific customer needs.
No Hidden Fees: We provide clear, upfront pricing with no surprise charges.
Discounts & Promotions: We occasionally offer special discounts and promotions—follow us on social media or check our website for current offers.
Pro Support Plan (for Permanent Holiday Lighting): Customers can subscribe to our Pro Support Plan, which includes custom seasonal lighting scenes and priority support.
Hard Water Removal: This is available as an add-on for window cleaning but is not included in the standard service.
Arrival Window: We require a 2-hour arrival window for all services, including onsite quotes.
For a free quote, reach out to us directly! 🚀
What is your typical process for working with a new customer?
Our process for working with new customers is designed to be simple, efficient, and customer-friendly. Here’s what to expect when you work with Epic Exterior Services:
1. Request a Quote
Customers can call, text, or submit a request online for a free quote.
Some services may require an onsite estimate, while others can be quoted remotely.
2. Scheduling the Service
Once the quote is approved, we schedule the service at a convenient time.
We provide a 2-hour arrival window for all services.
3. Service Day
Our team arrives within the scheduled time window and confirms the job details.
We complete the service with professionalism, care, and attention to detail.
For window cleaning, customers must ensure a 4-foot working area around all windows.
4. Post-Service Follow-Up
Customers receive a detailed summary of the completed work.
We ensure satisfaction before wrapping up.
5. Payment & Ongoing Support
Payment can be made online or through our mobile app.
For recurring services (like trash bin cleaning or dog poop scooping), we offer easy scheduling and subscription options.
Customers using our Pro Support Plan for permanent holiday lighting receive ongoing custom scene updates.
Our goal is to provide a seamless and stress-free experience for every customer! 🚀💪
What education and/or training do you have that relates to your work?
At Epic Exterior Services, we take pride in our expertise, professionalism, and ongoing training. Here’s what sets us apart in terms of education and training:
Industry Experience & Hands-On Training
Our founder, Ben Bergloff, started the company in 2015 at just 15 years old and has over a decade of hands-on experience in exterior cleaning services.
Every team member undergoes specialized training to ensure they are skilled in window cleaning, pressure washing, holiday lighting installation, mobile detailing, and other exterior services.
Specialized Equipment & Techniques
We use reverse osmosis water filtration for streak-free exterior window cleaning.
Our team is trained to use low-pressure soft washing techniques to safely clean delicate surfaces.
We follow industry best practices for holiday lighting installations, ensuring safety and durability.
Customer Service & Business Training
Ben Bergloff also runs Epic Tips and Tricks, a business coaching service focused on marketing, pricing, and system optimization. This expertise helps ensure Epic Exterior Services operates with efficiency, professionalism, and top-tier customer service.
Ongoing Learning & Certifications
We stay updated on new cleaning technologies, industry advancements, and safety regulations to provide the best service possible.
Our combination of hands-on experience, advanced techniques, and customer-focused training ensures that we deliver top-quality results every time! 💪🚀
How did you get started doing this type of work?
Epic Exterior Services started with a passion for hard work, customer service, and an entrepreneurial spirit.
Back in 2015, when Ben Bergloff was just 15 years old, he launched a window cleaning business called Fresh Glass Window Cleaning in Eagle, Idaho. What began as a simple way to earn money quickly grew into something bigger.
How It All Started:
Ben saw a demand for high-quality window cleaning and started knocking on doors to offer his services.
Through word-of-mouth and dedication, the business gained loyal customers.
Over time, he expanded the services to include pressure washing, gutter cleaning, holiday lighting, and more.
In 2021, the company rebranded as Epic Exterior Services to reflect its broader range of offerings.
Why This Industry?
Ben has always enjoyed working outdoors, problem-solving, and providing value to homeowners. He also loves the transformation process—seeing dirty windows, homes, and surfaces restored to their best condition.
What Keeps Us Going?
A commitment to excellent customer service and top-quality work.
The satisfaction of helping homeowners and businesses maintain clean, beautiful properties.
A passion for entrepreneurship and growing a business that serves the Treasure Valley community.
From a one-person window cleaning service to a full-scale exterior cleaning company, Epic Exterior Services has grown through hard work, innovation, and a dedication to customer satisfaction! 🚀💪
What types of customers have you worked with?
At Epic Exterior Services, we've worked with a wide variety of customers across the Treasure Valley. Our customer base includes:
Residential Customers 🏡
Homeowners looking for professional window cleaning, pressure washing, or holiday lighting.
Families needing trash bin cleaning, dog poop scooping, or mobile car detailing for convenience.
New homeowners wanting to refresh their property’s exterior and windows.
Commercial Customers 🏢
Retail stores and restaurants that require clean, streak-free windows.
Offices and business properties needing regular exterior maintenance.
Property management companies looking for reliable cleaning services for multiple properties.
Homeowner Associations (HOAs) 🏘️
Neighborhoods and communities needing trash bin cleaning or seasonal holiday lighting installations.
HOA-managed properties requiring exterior cleaning and maintenance services.
Short-Term Rentals & Real Estate Agents 🏠
Airbnb & vacation rental owners who need recurring window cleaning or exterior detailing to maintain curb appeal.
Realtors and property managers who use our services to make homes look pristine before showings or listings.
No matter the customer, our goal is always 100% satisfaction, top-quality service, and reliable communication! 🚀💪
What advice would you give a customer looking to hire a provider in your area of work?
If you're looking to hire a professional exterior cleaning service in the Treasure Valley, here’s some advice to ensure you choose the right provider:
1. Look for Experience & Reputation
Choose a company with a proven track record and positive customer reviews.
Ask how long they’ve been in business and if they specialize in the services you need.
Epic Exterior Services has been in business since 2015, serving hundreds of happy customers!
2. Verify Licensing & Insurance
Ensure the provider is licensed and insured to protect your property and their workers.
This is crucial for services like window cleaning, pressure washing, and holiday lighting installation.
3. Understand Their Process & Pricing
Get a detailed, upfront quote—beware of companies with hidden fees.
Ask about their arrival window (we provide a 2-hour arrival window for all services).
Make sure they explain their cleaning methods—we use reverse osmosis for exterior windows and low-pressure soft washing for delicate surfaces.
4. Ask About Customer Satisfaction Guarantees
A reputable company should stand by their work.
We strive for 100% customer satisfaction and always ensure the job is done right.
5. Check for Additional Services & Convenience
Some providers offer extra services that can make your life easier.
Epic Exterior Services offers a Pro Support Plan for permanent holiday lighting, mobile car detailing, and even trash bin cleaning—so you can get multiple tasks done with one trusted provider.
6. Prioritize Communication & Customer Service
A good company should be responsive, professional, and easy to work with.
We make scheduling easy via call, text, or online booking and keep customers informed every step of the way.
By following these tips, you’ll find a provider that delivers high-quality results, excellent customer service, and reliable professionalism—just like we do at Epic Exterior Services! 🚀💪
What questions should customers think through before talking to professionals about their project?
Before reaching out to a professional exterior cleaning service, it helps to have a clear idea of what you need. Here are some key questions to consider:
1. What Services Do You Need?
Are you looking for window cleaning, pressure washing, gutter cleaning, holiday lighting, or another service?
Do you need a one-time service or ongoing maintenance (e.g., trash bin cleaning, dog poop scooping, or mobile car detailing)?
2. What Is the Scope of Your Project?
How large is your home or business property?
How many windows, trash bins, or other areas need service?
Are there any trouble spots, like hard water stains on windows or heavily soiled surfaces?
3. What Is Your Budget?
Do you have a specific budget in mind?
Would you like to explore any bundle deals or recurring service plans?
4. What’s Your Preferred Timing?
Do you need the job done immediately, or are you flexible on scheduling?
Are there any specific dates/times that work best for you?
Epic Exterior Services provides a 2-hour arrival window for all services.
5. Are There Any Special Considerations?
Do you have any delicate surfaces or specific cleaning concerns (e.g., old windows, painted surfaces, or landscaping to protect)?
Will pets be outside, or do you need them secured during service?
Do you need a Pro Support Plan for permanent holiday lighting, so we can handle seasonal scene changes for you?
6. What’s the Best Way to Communicate With You?
Would you prefer a phone call, text, or email for scheduling and updates?
Do you want reminders or notifications before and after service?
7. What Are Your Expectations for Quality & Customer Service?
Do you want a company that stands by their work with a satisfaction guarantee?
Are you looking for a provider that offers eco-friendly, professional-grade cleaning methods?
Thinking through these questions beforehand will help ensure a smooth, efficient, and hassle-free experience when working with a professional like Epic Exterior Services! 🚀💪