What should the customer know about your pricing (e.g., discounts, fees)?
Each home has its own unique pricing options tailored to your specific needs. We also offer multi-service discounts and savings for veterans, senior citizens, and more, allowing you to save up to 25%. We are here to help you find the best pricing option for your budget and make your experience as smooth as possible.
What is your typical process for working with a new customer?
We would love to meet with you in person to give your home a thorough evaluation and create a customized package that works within your budget to keep your home looking its best.
What education and/or training do you have that relates to your work?
We are affiliated with two organizations, American Window Cleaner and Window Washing Wealth, which specialize in the latest technologies in our industry. Our goal is to provide our customers with the best cleaning results at competitive prices and exceptional customer service.
How did you get started doing this type of work?
Starting in 2002, I began washing windows with friends in order to financially support myself through college. The experience ignited a passion within me for providing top-quality window cleaning services and exceptional customer care. In 2004, I decided to pursue this passion full-time and founded The Window Guy. Since then, we have been dedicated to delivering the best window cleaning services to our valued customers.
What types of customers have you worked with?
We have experience working with a wide range of clients, including homeowners looking to maintain their properties, as well as realtors, custom home builders, property managers, contractors, maintenance directors, retirement communities, local businesses, franchises, and more. Our expertise extends to serving every type of customer, making us well-equipped to handle a variety of maintenance and repair needs.
Describe a recent project you are fond of. How long did it take?
We had the pleasure of collaborating with a Retirement Community that boasts over 60 Custom Built Homes and more than 100 Apartments. By nurturing individual relationships with each person, we have been able to maintain our reputation for friendliness and ensure the best possible experience for all involved. This particular project typically spans a month in the Spring and another month in the Fall.
What advice would you give a customer looking to hire a provider in your area of work?
When considering hiring a cleaning service, it is important to look at the details. This includes what they are cleaning and how they are cleaning it. Pay attention to whether they arrive in well-marked and maintained vehicles, and if they are dressed in a uniform.
It is also crucial to verify that the cleaners have the proper tools, licenses, and insurance to work on your property. Window cleaning, in particular, is all about appearance, so if the cleaners do not present themselves well, it might cast doubt on their ability to take good care of your home. Make sure to thoroughly check these factors before hiring any cleaning service.
What questions should customers think through before talking to professionals about their project?
Will they open each window to clean tracks and sills ?
We will open each Window to thoroughly clean the tracks and sills.
Do you have any formal training ? Supervisor Trained, American Window Cleaner Certified, IWCA Certified.
Do you use poles or ladders ? Its hard to do a perfect job with a pole at a distance. We have Safety Meetings every week and Performance Reviews Quarterly
Do you have insurance and Workers Comp ? We carry $1 million plus
Can I see your references ? we have 1000's of happy customers and the most positive reviews and testimonials than any competitor
Do you offer a Money back guarantee ? We will not accept a penny until you are 100% Happy