Shine of Richmond

Serves Richmond, VA

35244

Hired 6 times

4 employees

1 year in business

Not yet available

5.0

This pro accepts payments via Cash, Check, and Credit card.

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Credentials

Background Check

Karen Crenshaw
Completed on 10/3/2024

Introduction

Our focus is high-quality, reliable service that leaves every property looking its best. Our team is professional, efficient, and committed to delivering outstanding customer service you can trust.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We provide custom quotes tailored to the specific needs of each job

What is your typical process for working with a new customer?

We reach out to the customer after an inquiry for services with a free tailored quote. When the quote is approved we work with the customer to schedule at the service at a convenient time. Our professional trained technicians arrive on time using high quality equipment and materials to ensure the best results. After the service, we confirm with the customer that they are satisfied with the work and welcome any feedback. An invoice is sent and then we followup with the customer to ensure everything went well.

What education and/or training do you have that relates to your work?

Our Technicians are trained by highly knowledgeable skilled trainers in window cleaning, gutter cleaning, power washing, and holiday light installation. Safety is a priority, so our staff is trained on safe ladder use, proper handling of power washing tools, and working on elevated surfaces, following safety standards.

How did you get started doing this type of work?

We saw an opportunity to provide high quality, reliable services that make a noticeable difference in people's homes and businesses.

What types of customers have you worked with?

We have worked with homeowners looking for a simple walkway cleaned and a homeowner looking to sparkle up every aspect of their house to get it ready for the holidays to an office manager needing to clean the office building from top to bottom.

Describe a recent project you are fond of. How long did it take?

We recently cleaned a house that included windows, a house wash, and power washing the deck, the stone garden wall, the basketball court, the pool deck, pool cover and hot tub deck. The project took 2 days and the owner was very pleased.

What advice would you give a customer looking to hire a provider in your area of work?

Things to look for in a provider in this area of work are companies with strong customer reviews, proper licensing and insurance, a detailed estimate outlining costs, technicians with proper specialized training, a satisfaction guarantee, good communication and focus on safety first.

What questions should customers think through before talking to professionals about their project?

Questions customers should think about are; what specific services do you need, the size and condition of the area, what is the budget, what is the timeline for completing the project, level of maintenance you are looking for, and any concerns about safety or environmental impact.